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Q282015: "Protected Storage" Error Message with Roaming Profiles

Article: Q282015
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kbWinNT400PreSP7Fix
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows NT Server version 4.0, Terminal Server Edition 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to log on to a computer that is running Windows NT 4.0, and
then use Microsoft Internet Explorer to complete a form, you may receive the
following error message:

  Protected Storage

  Protected Storage uses your Windows password to protect your personal data.

  Protected Storage has detected data created with a previous version. To
  continue to use this data, enter your Windows password below.

CAUSE
=====

This error message occurs if you are using roaming profiles from a Windows
2000-based computer and you have logged on to a computer that is running Windows
NT 4.0 with the Internet Explorer AutoComplete feature enabled.

RESOLUTION
==========

Windows NT 4.0 Server and Windows NT Workstation 4.0
----------------------------------------------------

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

  Date        Time        Size     File name     Platform
  -------------------------------------------------------
  02/22/2001  02:31:48pm   96,768  Psbase.dll    Intel
  02/22/2001  02:30:11pm   74,752  Pstorec.dll   Intel
  02/22/2001  03:13:55pm   44,544  Pstorerc.dll  Intel
  02/22/2001  02:31:17pm  121,344  Pstores.exe   Intel



Windows NT 4.0 Terminal Server
------------------------------

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

  Date         Time     Size   File name      Platform
  ------------------------------------------------------
  22-FEB-2001  11:31    94.5   Psbase.dll     i386
  22-FEB-2001  11:30    73.0   Pstorec.dll    i386
  22-FEB-2001  12:13    43.5   Pstorerc.dll   i386
  22-FEB-2001  11:31   118.0   Pstores.exe    i386

NOTE: Due to file dependencies, this hotfix requires Microsoft Windows NT 4.0
Service Pack 6a (SP6a).



STATUS
======

Microsoft has confirmed this to be a problem in Windows NT 4.0.

MORE INFORMATION
================

To resolve this issue, install this hotfix on the Windows NT 4.0-based
computers.

Additional query words:

======================================================================
Keywords          : kbWinNT400PreSP7Fix 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbNTTermServ400 kbNTTermServSearch
Version           : :4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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