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Q281743: XCON: Internet Mail Service Dr. Watson Error

Article: Q281743
Product(s): Microsoft Exchange
Version(s): 5.5
Operating System(s): 
Keyword(s): exc55
Last Modified: 21-FEB-2001

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When the Internet Mail Service starts, an unexpected Dr. Watson error may
occur.

If the proper Microsoft Windows NT and Exchange Server symbols are installed, you
see a debug call stack that is similar to the following:

  

  ChildEBP RetAddr  Args to Child
  00f7fd50 00431b39 00000000 00000000 00e11a00 msexcimc!CPostmaster__rcFindAdminX400Address+0x129 
  00f7fd68 0043ca46 00e11870 00e118b0 00e10f88 msexcimc!CPostmaster__rcInitialize+0xc3 
  00f7ff74 0043abaf 00000001 ffffffff 00134d00 msexcimc!CIMCService__InitializeService+0x1c3e 
  00f7ff94 0043aafa 00479bd8 00000001 00134d08 msexcimc!CService__ServiceProc+0xbd 
  00f7ffa8 77dd8bec 00000001 00134d08 0012ff60 msexcimc!_SP_IMCService+0x19 
  00f7ffb8 77f04ee8 00134d00 ffffffff 0012ff60 ADVAPI32!ScSvcctrlThreadA+0xe
  00f7ffec 00000000 77dd8bde 00134d00 00000000 KERNEL32!BaseThreadStart+0x51

CAUSE
=====

This problem can occur because the Internet Mail Service stops responding if the
X.400 proxy address is missing from the Internet Mail Service Administrator
mailbox.

WORKAROUND
==========

To work around this problem, make sure that the Administrator mailbox has an
X.400 proxy address on the E-mail Address tab.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5.


Additional query words: IMS

======================================================================
Keywords          : exc55 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : :5.5
Issue type        : kbbug
Solution Type     : kbnofix

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