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Q281502: IA-2 MSN Companion Starting Screen

Article: Q281502
Product(s): The Microsoft Network
Version(s): 1.0,2.0
Operating System(s): 
Keyword(s): 
Last Modified: 12-NOV-2001

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The information in this article applies to:

- MSN Companion, versions 1.0, 2.0 
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SYMPTOMS
========

- During Start up, the system passes by the "COMPAQ" logo and halts at the MSN
  Starting screen or at a white screen. Unplugging and plugging the device back
  in does not clear the problem. The customer can reproduce this issue 100
  percent of the time.

CAUSE
=====

- The device is permanently damaged and must be returned.

RESOLUTION
==========

- Instruct the customer to return the device to the point of purchase and
  exchange it for a new device.

MORE INFORMATION
================


Additional query words: kbimu

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Keywords          :  
Technology        : _IKkbbogus kbMSNSearch kbMSNCompanion
Version           : :1.0,2.0
Issue type        : kbprb

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