KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q281415: Systems Management Server Performance Monitor Objects Missing

Article: Q281415
Product(s): Microsoft Systems Management Server
Version(s): 2.0 SP2
Operating System(s): 
Keyword(s): kbConfig kbServer kbsms200 kbsms200bug kbsmsUtil kbsms200preSP3
Last Modified: 06-FEB-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Systems Management Server version 2.0 SP2 
-------------------------------------------------------------------------------

SYMPTOMS
========

Systems Management Server (SMS) 2.0 Performance Monitor objects may be missing
after you perform one of the following tasks:

- A site reset

- You apply SMS 2.0 Service Pack 2 (SP2)

- You change SQL or SMS account passwords with the Administrator tool


The missing performance objects may include SMS Discovery Data Manager, SMS
Inventory Data Loader, and SMS Software Inventory Processor. The remaining
objects are listed but may provide inaccurate data.


CAUSE
=====

As SMS performance objects are reinstalled, some objects' indices change.
Programs that cache performance object indices cannot view performance objects
until the cache is refreshed with the new indices.

WORKAROUND
==========

To work around this issue:

1. Stop the following SMS services on the site server:

  SMS_SITE_COMPONENT_MANAGER
  SMS_EXECUTIVE
  SMS_SQL_MONITOR
  SMS_NT_LOGON_DISCOVERY_AGENT
  Windows Management
  SMS_LICENSE_SERVER

2. Stop any local or remote Performance Monitor tools that are accessing
  performance data on the site server. When all performance objects are
  released, the full eight SMS performance objects will be displayed.

3. Restart the SMS services by starting the SMS_SITE_COMPONENT_MANAGER service.
  This restarts all services automatically.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

Additional query words: prodsms

======================================================================
Keywords          : kbConfig kbServer kbsms200 kbsms200bug kbsmsUtil kbsms200preSP3 
Technology        : kbSMSSearch kbSMS200SP2
Version           : :2.0 SP2
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.