KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q280349: XADM: "Account information Is Incorrect" Message During Setup

Article: Q280349
Product(s): Microsoft Exchange
Version(s): 2000,5.5
Operating System(s): 
Keyword(s): 
Last Modified: 06-AUG-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
- Microsoft Windows 2000 Server 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you install Exchange Server 5.5, and you want to join an existing site, you
may receive the following error message after you enter the password for the
Exchange Server service account.

  Account information is incorrect.

CAUSE
=====

This issue can occur if the Exchange Server services on the existing Exchange
Server computer that you selected during installation are configured to log on
by using the User Principal Name (UPN) of the Exchange Server service account.
For example, the account that the services are configured to log on is displayed
as "<username>@<domain>.com" instead of in the following downlevel
domain format:

  <domain>\<username>

RESOLUTION
==========

To resolve this issue, manually configure the Exchange Server services to use
the downlevel domain format for the Exchange Server service account. You must
perform the following procedure on the existing Exchange Server computer:

1. Click Start, point to Programs, click Administrative Tools, and then
  double-click Services.

2. Double-click the "Microsoft Exchange System Attendant" service.

3. Click the Log On tab from the service properties, verify that This Account is
  selected, and then type the account name using the pre-Windows 2000 format,
  for example, <domain>\<username>.

  NOTE: To confirm that you entered the name correctly, start the Active
  Directory Users and Computers snap-in, and then click the Account tab to view
  the properties of the account.

4. Type the correct password in the Password and Confirm Password boxes.

5. Repeat steps three to five for the remaining Exchange Server services.

6. Stop the Exchange Server services, and then restart them.



Additional query words:

======================================================================
Keywords          :  
Technology        : kbwin2000Serv kbwin2000ServSearch kbwin2000Search kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : :2000,5.5
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.