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Q280334: Problems Creating New File or Folder While Using NoDrives Policy

Article: Q280334
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kbenv kbtool kbWinNT400PreSP7Fix
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Workstation version 4.0 
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SYMPTOMS
========

When you create a file or folder on the desktop after you have set the NoDrives
policy, Explorer may stop responding (hang), and you may receive a stack
overflow error message.

CAUSE
=====

This problem can occur if Explorer receives two notifications that files or
folders are created on or removed from the desktop while the NoDrives policy is
in effect. Under these conditions, Explorer stops responding when it tries to
update the folder tree.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

  Date        Time    Size     File name     Platform
  ---------------------------------------------------
  04/03/2001  7:26pm  240,912  Explorer.exe  Intel
  04/03/2001  7:22pm  396,560  Explorer.exe  Alpha



STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

MORE INFORMATION
================

For additional information about how to restrict drive visibility by using the
NoDrives policy, click the article number below to view the article in the
Microsoft Knowledge Base:

  Q158457 Defining Local and Remote Drive Visibility Under Windows NT 4.0


Additional query words:

======================================================================
Keywords          : kbenv kbtool kbWinNT400PreSP7Fix 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : :4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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