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Q279501: WD97: Err Msg When You Scroll in Document That Contains Table

Article: Q279501
Product(s): Word 97 for Windows
Version(s): 
Operating System(s): 
Keyword(s): 
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Word 97 for Windows 
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SYMPTOMS
========

When you are using page layout view and are paging up and down in a document,
you receive an error message similar to the following:

  The instruction at '0x30323c9a" referenced memory at "0x00000000". The memory
  could not be "read".

CAUSE
=====

The error message results from Word causing an access violation. This problem
can occur when the following conditions are all true:

- The document contains a table.

- In the Border and Shading Options dialog box, "Measure from" is set to Text,
  and the "Align paragraph borders and table edges with page border" check box
  is selected.

- You press PAGE UP and PAGE DOWN repeatedly, or you drag the scroll bar up and
  down to scroll through the pages in the document.

RESOLUTION
==========

To resolve the problem described in this article, obtain and install the latest
Microsoft Word 97 update from the following Microsoft Web site:

  http://office.microsoft.com/downloads/9798/Wd97mcrs.aspx

IMPORTANT NOTE: Microsoft Word 97 post-service release fixes are cumulative. The
latest update contains all of the fixes since Service Release 2. If you install
the latest update for Word 97, you do not need to install any other updates
after Service Release 2.

For additional information about the fixes included in the latest update for Word
97, click the article number below to view the article in the Microsoft
Knowledge Base:

  Q265374 WD97: Post Service Release Fixes for Word 97




STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article. This problem is fixed in the latest
Word 97 update.


Additional query words: word97 wd97 scroll pageup pagedown crash av crashes hang hangs 0x30323c9a 0x00000000

======================================================================
Keywords          :  
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : :
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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