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Q279448: MSN Companion address book is blank and old entries are missing

Article: Q279448
Product(s): The Microsoft Network
Version(s): 1.0
Operating System(s): 
Keyword(s): 
Last Modified: 12-NOV-2001

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The information in this article applies to:

- MSN Companion, version 1.0 
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SYMPTOMS
========

When you go to the Address Book, all previous entries are missing and when you
try to re-type some of the missing addresses, you get an error saying the
address already exists.

CAUSE
=====

This is a temporary condition caused by how addresses on the MSN Companion
device are cached (stored).

RESOLUTION
==========

Unplug the power cord from the MSN Companion device and then plug it back in.
After the device starts up again, the problem should be resolved.

Note that the problem typically resolves itself overnight, but pulling the plug
and plugging it back in is a lot quicker.

Additional query words: kbimu

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Keywords          :  
Technology        : _IKkbbogus kbMSNSearch kbMSNCompanion
Version           : :1.0
Issue type        : kbprb kbinfo

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