KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q279415: XCON: MSEXCHANGEMTA 9321 Err Msg When Attempting to Start MTA

Article: Q279415
Product(s): Microsoft Exchange
Version(s): 5.5
Operating System(s): 
Keyword(s): exc55
Last Modified: 11-JUL-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you apply the post-Exchange Server 5.5 Service Pack 3 (SP3) hotfix, or
Exchange Server 5.5 Service Pack 4 (SP4), the Message Transfer Agent (MTA) may
not start and you may receive a 2140 error message. The following errors may be
reported in the application event log:

  MSEXCHANGEMTA 9321
  An RPC communications error occurred. An attempt to listen over RPC has
  failed. NT Error: 11004. [ BASE IL MAIN BASE 1 504] (14)

  MSEXCHANGEMTA 9266
  A fatal system error occurred while initializing the MTA. Reboot the computer.
  If that does not work, contact Microsoft Technical Support. [4 BASE IL MAIN
  BASE 1 173] (16)

  MSEXCHANGEMTA 9406
  There is not enough Performance Monitor memory to display the MTA Connections
  information. Stop attached Performance Monitors and re-start the MTA. [BASE
  MAIN BASE 1] (14)

RESOLUTION
==========

To resolve this issue, ensure that the internal network adaptor is the first
item that is displayed in the binding order:

1. Quit any programs that are running.

2. Right-click Network Neighborhood, and then click Properties.

3. Click the Bindings tab. In the "Show Bindings For" box click All Services.

4. Double-click each listed service to expand it.

5. Under each service, move the internal network adapter to the top of the
  binding order.

6. In the "Show Bindings For" box, click All Protocols.

7. Double-click each listed protocol to expand it.

8. Under each protocol, move the internal network adapter to the top of the
  binding order. The final order should be similar to:

   - Network adapter one

   - Network adapter two (if present)

   - Remote Access wide area network (WAN) Wrapper

9. After you have verified that the bindings are set correctly for all services
  and protocols, click OK. Rebinding then occurs.

10. Click Yes when you are prompted to restart the computer.

MORE INFORMATION
================

This behavior has been observed on servers that have more than one network
adapter.

Additional query words: exch2kp2w

======================================================================
Keywords          : exc55 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : :5.5
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.