KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q279217: MSN Companion unit shows "MSN" splash screen and never boots

Article: Q279217
Product(s): The Microsoft Network
Version(s): 1.0
Operating System(s): 
Keyword(s): 
Last Modified: 12-NOV-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- MSN Companion, version 1.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you turn on the MSN Companion unit, it only shows the white "MSN" splash
screen and hangs there permanently.

CAUSE
=====

There is some low-level problem with the device or the Operating System.

RESOLUTION
==========

This is a serious problem. Contact MSN Companion Technical Support at (888)
386-6497.

With the assistance of Technical Support failsafe the device. Failsafe will use
the phone line for approximately 1 hour. For instuction to failsafe the unit see
<A0><A0><A0><A0>Q 274256 - MSN Companion Troubleshooting Tool FAILSAFE

If failsafe doesn't fix the problem, then there is a problem with the hardware
and the device needs to be replaced. Contact the manufacturer for a replacement.

Additional query words: kbimu

======================================================================
Keywords          :  
Technology        : _IKkbbogus kbMSNSearch kbMSNCompanion
Version           : :1.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.