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Q279175: XFOR: Japanese Characters in Subject Line Are Question Marks

Article: Q279175
Product(s): Microsoft Exchange
Version(s): 5.5 SP2,5.5 SP3,5.5 SP4
Operating System(s): 
Keyword(s): exc55sp2 exc55sp3
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Exchange Server, versions 5.5 SP2, 5.5 SP3, 5.5 SP4 
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SYMPTOMS
========

If you migrate from a Lotus cc:Mail archive to a Microsoft Outlook personal
folder (.pst) file by using the Japanese-language version of the Microsoft
Importer for Lotus cc:Mail Archives (Ccmarch.exe), the Japanese characters in
the subject line may be replaced with question marks (???).

CAUSE
=====

This problem occurs because the code page that is used in the translation
function is not correct, which renders Japanese characters unreadable. The
unreadable Japanese characters are displayed as question marks (???) in the
subject line of the message.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Exchange Server 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

This fix should have the following file attributes or later:

Component: Microsoft Exchange Connector for Lotus cc:Mail

+---------------------------+
| File name   | Version     | 
+---------------------------+
| Ccmarch.exe | 5.5.2654.41 | 
+---------------------------+



STATUS
======

Microsoft has confirmed this to be a problem in Exchange Server version 5.5
Service Pack 2, Service Pack 3, and Service Pack 4.


Additional query words:

======================================================================
Keywords          : exc55sp2 exc55sp3 
Technology        : kbExchangeSearch kbZNotKeyword2 kbExchange550SP2 kbExchange550SP3 kbExchange550SP4
Version           : :5.5 SP2,5.5 SP3,5.5 SP4
Issue type        : kbbug
Solution Type     : kbfix

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