Q278747: ELL Error Message: Invalid Page Fault in Module Kernel32.dll

Article: Q278747
Product(s): Microsoft Home Multimedia Titles
Version(s): 
Operating System(s): 
Keyword(s): kbenv kberrmsg kbimu
Last Modified: 02-DEC-2000

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The information in this article applies to:

- Microsoft Encarta Language Learning French 
- Microsoft Encarta Language Learning Spanish 
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SYMPTOMS
========

When you attempt to start Microsoft Encarta Language Learning, you may receive
the following error message:

  ELL caused an invalid page fault in module Kernel32.dll.

CAUSE
=====

This behavior can occur if the video driver for your video adapter is outdated.

RESOLUTION
==========

To resolve this issue, contact your hardware manufacturer to inquire about how
to obtain and install the latest video driver for your video adapter.

For information about how to contact your hardware manufacturer, click the
appropriate article number below to view the article in the Microsoft Knowledge
Base:

  Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

  Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

  Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

If you install the latest video driver for your video adapter, and the issue
continues to occur, reduce graphics hardware acceleration:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click System.

3. Click the Performance tab, and then click Graphics.

4. Move the Hardware Acceleration slider until it is one notch to the right of
  None (the Basic acceleration setting).

5. Click OK, and then click Close.

6. When you are prompted to restart the computer, click Yes.

NOTE: If you encounter any problems after you reduce graphics hardware
acceleration, follow these steps to restore graphics hardware acceleration to
the original setting:

  a. Restart Windows in Safe mode. To do this, follow the appropriate steps for
     your operating system.

     Microsoft Windows 98 or Microsoft Windows Millennium Edition:

     Restart your computer, press and hold down the CTRL key when your computer
     completes the Power On Self Test (POST), and then select Safe Mode from
     the Startup menu.

     Microsoft Windows 95:

     Restart the computer. When you see the "Starting Windows 95" message, press
     the F8 key, and then select Safe Mode from the Startup menu.

  b. When Windows starts in Safe mode, click OK.

  c. Repeat steps 1 through 6, but in step 4 move the Hardware Acceleration
     slider back to its original position.

Additional query words: multi multi-media media mm ellf ells gpf ipf Kernel32 dll

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Keywords          : kbenv kberrmsg kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbHLangSpanish kbHLangFrench
Version           : :
Issue type        : kbprb

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