KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q278514: Downloading graphics on MSN Companion takes too long

Article: Q278514
Product(s): The Microsoft Network
Version(s): 1.0
Operating System(s): 
Keyword(s): 
Last Modified: 12-NOV-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- MSN Companion, version 1.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

While loading a graphic, the unit appears to "hang" with only 25% of the update
complete. Unplugging the unit does not clear the action and the you are unable
to cancel the update.

CAUSE
=====

The MSN Companion unit may require more time when asked to load a graphic.
Downloading the update for a complex graphic can seem an overly lengthy process.

RESOLUTION
==========

Give the unit more time to complete the download updating process.

Remember that the speed of your dial-up connection can be impacted by Internet
traffic congestion. This means that your connection will be slower at a time of
day when many more people are online, or if signals are having to be routed
around an Internet problem somewhere (such as a broken backbone cable or hub).

If after giving the unit more time it seems that there may be a problem with your
unit, please contact MSN Companion Technical Support at (888) 386-6497.


Additional query words: kbimu

======================================================================
Keywords          :  
Technology        : _IKkbbogus kbMSNSearch kbMSNCompanion
Version           : :1.0
Issue type        : kbinfo

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.