Q278481: MSN Companion Troubleshooting Tool FIXIT

Article: Q278481
Product(s): The Microsoft Network
Version(s): 1.0
Operating System(s): 
Keyword(s): 
Last Modified: 12-NOV-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- MSN Companion, version 1.0 
-------------------------------------------------------------------------------

SUMMARY
=======

MSN Companion has several secret codes that give access to special
troubleshooting information on the device, or that perform special
troubleshooting actions.

The "FIXIT" code gives access to dialing settings, and lets you check or change
basic and advanced settings and the password.

MORE INFORMATION
================

To reach the fixit site

1. Turn on the MSN Companion and immediately click do not connect.

2. On the main troubleshooting page click I have some other problem that isn't
  described above.

3. In the text entry box type fixit and click Go.

   - Click basic for basic dialing settings.

   - Click advanced for advanced dialing settings.

   - Click password to change your stored password.

     Note that this password must match the password stored on the MSN servers

To change basic settings page

1. Type or clear Reach an outside line by dialing: text box (usually 9).

2. Select or clear block call waiting, either *70 or other:(such as 70#, or
  1170).

3. Select or clear use pulse dialing.

4. Select or clear wait audible dial.

5. Select or clear dial slowly.

6. To retain changes click save.

To change advanced settings

1. Click advanced.

2. Type or clear modem prefix and/or modem suffix.

3. Type or clear long distance enabler (1 in the US).

4. Make the following changes or choices for both main number and alternate
  number.

   - use area code

   - enable long distance (usually not selected)

   - phone number

5. Type or clear toll free number 1 and toll free number 2.

6. To retain changes click save.

Your Password

Note: the password for your account is kept on the MSN servers, and a copy of the
password is also stored in your MSN Companion. When MSN Companion connects to
the MSN servers, it uses this stored password to automatically log you into
MSN.

There are rare circumstances when a password will be changed on the MSN servers.
If this is the case, you will not be able to log in to the MSN servers and you
will see an error screen. You will need to change the password that's stored in
the MSN Companion so that it matches the password on the MSN servers.

To change password

1. Click password.

2. In the password text box, type a new password.

3. In the re-type password text box, type the new password again.

4. To retain changes click save.

Additional query words: kbimu fixit hack page MSN Companion

======================================================================
Keywords          :  
Technology        : _IKkbbogus kbMSNSearch kbMSNCompanion
Version           : :1.0
Issue type        : kbinfo

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.