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Q278407: XADM: Event ID 4097 Occurs If You Run the Move Mailbox Wizard

Article: Q278407
Product(s): Microsoft Exchange
Version(s): 5.5
Operating System(s): 
Keyword(s): 
Last Modified: 11-APR-2002

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

If you use the Move Mailbox wizard in Exchange Server, the following event ID
message may be logged in the application event log in Microsoft Event Viewer:

  Event ID: 4097
  Source: Dr. Watson
  Description
  The application, exe\store.dbg, generated an application error. The error
  occurred on 10/24/2000 @ 9:41:42.854. The exception generated was c0000005 at
  address 780015cc (wcslen).

CAUSE
=====

This issue may occur if there is a remote procedure call (RPC) problem on the
Exchange Server computer.

RESOLUTION
==========

To resolve this issue, make sure that Microsoft Windows NT 4.0 Service Pack 6a
(SP6a) is installed on the server.

MORE INFORMATION
================

If this issue continues to occur after you apply Windows NT SP6a, contact
Microsoft Product Support Services (PSS). For information about how to contact
PSS, visit the following Microsoft Web site:

  http://support.microsoft.com/directory/question.asp?sd=gn&fr=0

Before you contact PSS, make sure that you have the following information
available to send to the support professional:

- The Drwtsn32.log from the %SystemRoot% folder

- A Winmsd report

- A Pstat.exe report

For additional information about the issues that are resolved in SP6a, click the
article numbers below to view the articles in the Microsoft Knowledge Base:

  Q241211 List of Bugs Fixed in Windows NT 4.0 Service Pack 6/6a (Part 1)

  Q244690 List of Bugs Fixed in Windows NT 4.0 Service Pack 6/6a (Part 2)

For additional information how to obtain the latest Windows NT 4.0 service pack,
click the article number below to view the article in the Microsoft Knowledge
Base:

  Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack


Additional query words: store.exe user.dmp

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Keywords          :  
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : :5.5
Issue type        : kbprb

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