Q278293: XADM: Dr. Watson Message on store!OMSG::EcMakeRTFFromBody
Article: Q278293
Product(s): Microsoft Exchange
Version(s): 5.5,5.5 SP3,5.5 SP4
Operating System(s):
Keyword(s): exc55sp3 kbExchange550preSP4fix kbExchange550preSP5fix
Last Modified: 08-MAY-2002
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The information in this article applies to:
- Microsoft Exchange Server, versions 5.5, 5.5 SP3, 5.5 SP4
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SYMPTOMS
========
An Exchange Server 5.5 computer may stop responding (crash) with a Dr. Watson
message when it encounters a message with an empty message body.
RESOLUTION
==========
A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Microsoft Exchange Server version 5.5 service pack that contains
this fix.
To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.
The English version of this fix should have the following file attributes or
later:
Component: Information Store
+----------------------+
| File name | Version |
+----------------------+
| Store.exe | 5.5.2654 |
+----------------------+
NOTE: When you start this version of the information store, the information store
databases are automatically upgraded to a new format. After the databases have
been upgraded, you can restore an earlier version of the Store.exe file on the
server, but only if it is version 5.5.2652.68 or later. If you restore a
Store.exe file earlier than version 5.5.2652.68 after the database has been
upgraded, you are no longer able to start the information store. For additional
information, click the article number below to view the article in the Microsoft
Knowledge Base:
Q244976 XADM: Event ID 1197 and 1005 When Starting the Information Store
STATUS
======
Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.
MORE INFORMATION
================
The following stack dump may be observed:
State Dump for Thread Id 0x181
eax=00000000 ebx=70d111b0 ecx=70d111b0 edx=00000001 esi=70d111b0 edi=00000000
eip=00508343 esp=0182f8f0 ebp=00000000 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000246
function: OMSG::EcMakeRTFFromBody
00508329 53 push ebx
0050832a 55 push ebp
0050832b 56 push esi
0050832c 8bf1 mov esi,ecx
0050832e 33ed xor ebp,ebp
00508330 57 push edi
00508331 8b862c010000 mov eax,[esi+0x12c] ds:70d112dc=00000000
00508337 896c2424 mov [esp+0x24],ebp ss:0275e2f7=????????
0050833b 896c2414 mov [esp+0x14],ebp ss:0275e2f7=????????
0050833f 896c2418 mov [esp+0x18],ebp ss:0275e2f7=????????
FAULT ->00508343 8b4018 mov eax,[eax+0x18] ds:00f2ea06=????????
00508346 896c2410 mov [esp+0x10],ebp ss:0275e2f7=????????
0050834a 3db0040000 cmp eax,0x4b0
0050834f 896c241c mov [esp+0x1c],ebp ss:0275e2f7=????????
00508353 0f84de000000 je OMSG::EcMakeRTFFromBody+0x111 (00508437)
00508359 8bc8 mov ecx,eax
0050835b e8f997efff call CpidRawFrom12bit (00401b59)
00508360 50 push eax
00508361 e8a3daf3ff call WinCpidFromCpid (00445e09)
00508366 8bd8 mov ebx,eax
00508368 0d00800010 or eax,0x10008000
0050836d 8d4c2428 lea ecx,[esp+0x28] ss:0275e2f7=????????
*----> Stack Back Trace <----*
FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
0182f918 0042b2e2 0042b2f2 00000000 00000000 00000000 store!OMSG::EcMakeRTFFromBody [omap] (FPO: [EBP 0x00000000] [1,8,4])
0182f964 0043f9f6 11768c50 70d111b0 00000000 00000000 store!OMSG::EcDoRTFPropSync [omap] (FPO: [EBP 0x00000000] [0,12,4])
0182f9b4 005f7d01 0182fa14 0182fa0c 0182fa58 704f9d30 store!OMSG::EcDeliver [omap] (FPO: [EBP 0x11768c50] [6,15,4])
0182fc40 005f5cc2 1187bd04 013bd9f8 00000000 00000001 store!EcDoDeliverMessage_66941Index_574te_1048 [omap] (FPO: [EBP 0x00000001] [11,152,4])
0182fdb4 004d3a85 11768c50 1176ae28 11877c04 0182fe04 store!EcDeliverMessage [omap] (FPO: [EBP 0x00000000] [6,77,4])
Additional query words:
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Keywords : exc55sp3 kbExchange550preSP4fix kbExchange550preSP5fix
Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 kbExchange550SP3 kbExchange550SP4
Version : :5.5,5.5 SP3,5.5 SP4
Issue type : kbbug
Solution Type : kbfix
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