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Q277020: Encarta: How to Order Headset Replacement Parts

Article: Q277020
Product(s): Microsoft Home Multimedia Titles
Version(s): 
Operating System(s): 
Keyword(s): kb3rdparty kbhw kbimu kbHardware
Last Modified: 25-JUL-2001

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The information in this article applies to:

- Microsoft Encarta Language Learning French 
- Microsoft Encarta Language Learning French Deluxe 
- Microsoft Encarta Language Learning Spanish 
- Microsoft Encarta Language Learning Spanish Deluxe 
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SUMMARY
=======

The programs listed at the beginning of this article include a headset that is
manufactured by Andrea Electronics.

If you have an issue with the headset, please contact Andrea Electronics at the
following phone number to obtain a replacement headset or additional parts:

  (800) 707-5779

MORE INFORMATION
================

Common issues include a broken earpiece or a broken microphone.

In addition, your sound card may not provide the required voltage for the headset
to work.

Microsoft does not stock replacement parts for the headset.

The model number of the microphone is NC-110.

The model number of the power adapter that you need if your sound card does not
provide the microphone with 1.25 volts is the ALPS-100.

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: multi multi-media media mm ellf ells headphone mike

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Keywords          : kb3rdparty kbhw kbimu kbHardware 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbHLangSpanish kbHLangFrench
Version           : :
Issue type        : kbinfo

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