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Q276525: Your Computer May Stop Responding When You Monitor Open Handles

Article: Q276525
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kbenv kbtool w2000netmon
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

When you use a program to monitor open handles on a Windows NT Server 4.0-based
computer, your computer may stop responding (hang).

CAUSE
=====

This problem occurs because two threads are waiting for each other so that
resources can be released.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English-language version of this fix should have the following file
attributes or later:

  Date        Time     Size     File name     Platform
  ----------------------------------------------------
  11/06/2000  08:49pm  956,672  Ntkrnlmp.exe  Intel
  11/06/2000  08:48pm  936,384  Ntoskrnl.exe  Intel



STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

MORE INFORMATION
================

This problem has been reported with programs that query handle information and
display open files for a process.

If you are using NThandle.exe from Sysinternal.com, download the latest version
of NThandle.exe (1.33 or higher) from the following Web site:

  http://www.sysinternal.com

NOTE: You must have the 1.33 version or higher of NThandle.exe to apply the
hotfix.


Additional query words: pdh ntkrnlmp ntoskrnl

======================================================================
Keywords          : kbenv kbtool w2000netmon 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : :4.0
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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