KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q276222: XCON: MTA Terminates in OTPMRALT() Due to Bad ECBindex

Article: Q276222
Product(s): Microsoft Exchange
Version(s): 5.5 SP3,5.5 SP4
Operating System(s): 
Keyword(s): exc55sp3 kbExchange550preSP5fix
Last Modified: 08-MAY-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, versions 5.5 SP3, 5.5 SP4 
-------------------------------------------------------------------------------


SYMPTOMS
========

The Exchange Server version 5.5 Service Pack 3 or Service Pack 4 message
transfer agent (MTA) may stop unexpectedly with a call stack that is similar to
the following when the MTA attempts to gain access to a particular object in the
MTA database:

  

  FramePtr  RetAddr   Param1   Param2   Param3   Function Name
  0ab1fcfc  00510cc7  cffa119e 07ad9838 0069578c EMSMTA!otpmralt+0x25
  0ab1fd4c  004dfe5a  00000034 08564d01 0786a290 EMSMTA!otpurert+0x307
  0ab1fe84  004bfb7e  00000034 07ad000b 0ab1fee7 EMSMTA!otpmrtry+0x11a
  0ab1fee8  004c6b99  00000034 00000141 0346b110 EMSMTA!otpaasb+0x93e
  0ab1ff18  004c56be  00000034 0069578c 0786a290 EMSMTA!otparecv+0x119
  0ab1ff54  004e24c5  00000034 000041e8 00000820 EMSMTA!otpamain+0x4ce
  0ab1ff8c  00554b98  000041e8 00f70006 00000034 EMSMTA!otpimain+0x395
  0ab1ffb8  77f04ede  00000034 000041e8 00f70006 EMSMTA!sbpiwbep+0x58
  0ab1ffec  00000000  00000000 00000000 00000000 KERNEL32!BaseThreadStart+0x51

In addition, the MTA may log several event ID error messages that are similar to
the following before the MTA stops unexpectedly:

  Event ID: 9202
  A sockets error 0 on an accept() call was detected. The MTA will attempt to
  recover the sockets connection. Control block index: 203. [BASE IL TCP/IP
  DRVR 8 256] (12)

  Event ID: 9405
  An unexpected error has occurred which may cause the MTA to terminate. Error:
  Failed to find socket, result=14, count=63. [BASE TCP/IP DRVR 122] (16)

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Microsoft Exchange Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

Component: MTA

+----------------------------+
| File name    | Version     | 
+----------------------------+
| Dbserver.sch | N/A         | 
+----------------------------+
| Dcprods.cat  | N/A         | 
+----------------------------+
| Ems_rid.dll  | 5.5.2654.22 | 
+----------------------------+
| Emsmta.exe   | 5.5.2654.22 | 
+----------------------------+
| Infoplog.cfg | N/A         | 
+----------------------------+
| Mtamsg.dll   | 5.5.2654.22 | 
+----------------------------+
| Mtacheck.exe | 5.5.2654.22 | 
+----------------------------+
| Mtamsg.dll   | 5.5.2654.22 | 
+----------------------------+
| Mtaperf.dll  | 5.5.2654.22 | 
+----------------------------+
| P42.tpl      | N/A         | 
+----------------------------+
| P772.tpl     | N/A         | 
+----------------------------+
| P2.xv2       | N/A         | 
+----------------------------+
| X400om.dll   | 5.5.2654.22 | 
+----------------------------+



STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5 Service Pack 3 and Service Pack 4.


Additional query words: xmrp terminate stop responding

======================================================================
Keywords          : exc55sp3 kbExchange550preSP5fix 
Technology        : kbExchangeSearch kbZNotKeyword2 kbExchange550SP3 kbExchange550SP4
Version           : :5.5 SP3,5.5 SP4
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.