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Q276057: XADM: Access Violation in Information Store

Article: Q276057
Product(s): Microsoft Exchange
Version(s): 5.5 SP3
Operating System(s): 
Keyword(s): exc55sp3 kbExchange550preSP4fix kbExchange550preSP5fix
Last Modified: 08-MAY-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, version 5.5 SP3 
-------------------------------------------------------------------------------


SYMPTOMS
========

The Information Store service in Exchange Server version 5.5 may experience an
access violation and stop responding (crash) with the following call stack:

  

  1180f87c 6fff1a40 bcd3d88c 6df2b4f0 00000000 KERNEL32!InterlockedCompareExchange+0xc
  1180f89c 6fff13c4 01040588 6df2b4f8 00409444 EXCHMEM!MpHeapFree+0x50
  1180f8a8 00409444 6df2b4f8 005d52ea 6df2b4f8 EXCHMEM!ExchMHeapFree+0x14 
  1180f8b0 005d52ea 6df2b4f8 00000002 00000000 store!operator delete+0xd
  1180f8c0 005c8fc3 00000002 00000000 00000002 store!ROWDATABUFFER__EcConfig+0xb9
  1180f908 00528a89 5e289708 00000002 000004e4 store!EcGetMailboxTableOp+0x58 
  1180f92c 77e11dc7 1180fd24 00000000 2cc6cd40 store!EcAdminGetMailboxTable20+0x39 
  1180f95c 77e56205 00528a50 1180fb50 00000008 RPCRT4!Invoke+0x28
  1180f978 77e561d6 00528a50 1180fb50 00000008 RPCRT4!NdrCallServerManager+0x15
  1180fc3c 77e55f3e 00000000 00000000 1180ff28 RPCRT4!NdrStubCall+0x292
  1180fc54 77e113a4 1180ff28 0015d778 1180ff28 RPCRT4!NdrServerCall+0x19
  1180fc90 77e111be 0040e9cd 1180ff28 1180fdd8 RPCRT4!DispatchToStubInC+0x33
  1180fce4 77e11403 1180ff28 00000000 1180fdd8 RPCRT4!RPC_INTERFACE__DispatchToStubWorker+0xb0
  1180fd04 77e11903 1180ff28 00000000 1180fdd8 RPCRT4!RPC_INTERFACE__DispatchToStub+0x41
  1180fddc 77e15af1 001392b8 1180fe10 1180ff28 RPCRT4!WMSG_SASSOCIATION__DealWithRequestMessage+0x182
  1180ff90 77e15a1d 77e16125 00132d78 1180ffec RPCRT4!WMSG_ADDRESS__ReceiveLotsaCalls+0xd1
  1180ff94 77e16125 00132d78 1180ffec 00000020 RPCRT4!RecvLotsaCallsWrapper+0x9
  1180ffac 77e160bb 00152680 00000020 77f04ede RPCRT4!BaseCachedThreadRoutine+0x50
  1180ffb8 77f04ede 001526a8 00000020 00000020 RPCRT4!ThreadStartRoutine+0x17
  1180ffec 00000000 77e160a4 001526a8 00000000 KERNEL32!BaseThreadStart+0x51

CAUSE
=====

This problem can occur if a variable is deleted twice. The second attempt
results in the crash because the variable is no longer pointing to the valid
data.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Microsoft Exchange Server version 5.5 service pack that contains
this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

Component: Information Store

+-------------------------+
| File name | Version     | 
+-------------------------+
| Store.exe | 5.5.2654.15 | 
+-------------------------+



STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5.


Additional query words:

======================================================================
Keywords          : exc55sp3 kbExchange550preSP4fix kbExchange550preSP5fix 
Technology        : kbExchangeSearch kbZNotKeyword2 kbExchange550SP3
Version           : :5.5 SP3
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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