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Q275911: Err Msg: DDHELP Has Caused Error In GDI.EXE

Article: Q275911
Product(s): The Microsoft Network
Version(s): 6.0
Operating System(s): 
Keyword(s): 
Last Modified: 11-MAY-2001

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The information in this article applies to:

- The Microsoft Network version 6.0 
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SYMPTOMS
========

When downloading MSN Explorer an error message prompts with

  DDHELP has caused error in GDI.EXE

and will not allow you to continue.

CAUSE
=====

This is an interaction between early versions of MSN Explorer Preview 2 and
earlier versions of Macromedia Flash.

RESOLUTION
==========

1. Install the current version of Macromedia Flash. You can download the latest
version from:

  http://sdc.shockwave.com/shockwave/download/frameset.fhtml

2. Reinstall the latest version of MSN Explorer. To ensure you have the latest
version, download it from:

  http://preview.msn.com

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

MORE INFORMATION
================


Additional query words: kbimu; Flash; ddhelp; gdi.exe; MSN Explorer

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Keywords          :  
Technology        : kbMSNSearch kbMSN600
Version           : :6.0
Issue type        : kbprb

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