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Q275653: XCON: MTA Terminates Unexpectedly in SNPUPUTN()

Article: Q275653
Product(s): Microsoft Exchange
Version(s): 5.5 SP3
Operating System(s): 
Keyword(s): exc55sp3 kbExchange550preSP5fix kbExchange550sp4Fix
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 SP3 
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SYMPTOMS
========

The Exchange Server version 5.5 Service Pack 3 message transfer agent (MTA) may
stop unexpectedly with a call stack that is similar to the following when the
MTA attempts to gain access to a particular object in the MTA database:

  

  FramePtr  RetAddr   Param1   Param2   Param3   Function Name
  068afb30  004f56d3  08293ae0 00000003 034b8a5a EMSMTA!snpuputn+0x4e
  068aff28  004ea2f9  00554b13 00694aa8 034e8508 EMSMTA!otpmrfo+0x923
  068aff48  004ea186  00554b13 0884cf90 000041e8 EMSMTA!otpmmai2+0x129
  068aff8c  00554b98  000041e8 034e4305 00000013 EMSMTA!otpmmain+0x3c6
  068affb8  77f04ee8  00000013 000041e8 034e4305 EMSMTA!sbpiwbep+0x58
  068affec  00000000  00000000 00000000 00000000 KERNEL32!BaseThreadStart+0x51

The MTA may log several events that are similar to the following before the MTA
stops unexpectedly:

  Event ID: 2182
  An MTA database server error was encountered while copying an object. Called
  from MTA. Procedure 124. Database error code: ODXFATAL - Internal or
  Application Error. Object at fault: 060008AC. [DB Server DISP:FANOUT 19 269]
  (14)

  Event ID: 9405
  An unexpected error has occurred which may cause the MTA to terminate. Error:
  Access violation (0xc0000005) at Address 0x436fde reading from 0x31206. [BASE
  DISP:FANOUT 19] (16)

  Event ID: 9405
  An unexpected error has occurred which may cause the MTA to terminate. Error:
  Releasing unowned write lock 5589790. [BASE DISP:ROUTER 30] (16)

In this particular case, the MTA stops while it attempts to gain access to object
060008AC or db0008ac.dat, which the MTA referenced in the event ID 2182 error
message.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server 5.5.
For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack



WORKAROUND
==========

To work around this problem, run MTACheck several times. This may enable the MTA
to restart.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5 Service Pack 3. This problem was first corrected in Exchange Server
5.5 Service Pack 4.


Additional query words: xmrp terminates stop responding

======================================================================
Keywords          : exc55sp3 kbExchange550preSP5fix kbExchange550sp4Fix 
Technology        : kbExchangeSearch kbZNotKeyword2 kbExchange550SP3
Version           : :5.5 SP3
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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