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Q275588: Err Msg: Event ID: 3101 - Unable to Read Control Information…

Article: Q275588
Product(s): Microsoft Windows NT
Version(s): 4.0,4.0 SP6a
Operating System(s): 
Keyword(s): kbenv
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Windows NT Server versions 4.0, 4.0 SP6a 
- Microsoft Windows NT Workstation versions 4.0, 4.0 SP6a 
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SYMPTOMS
========

When you collect performance data and the network adapter is disabled, the
following error message may be logged in the Application event log:

  Event ID: 3101 - Unable to read control Information from NBT device.

CAUSE
=====

This problem can occur if Windows NT 4.0 recognises the network card as always
present and always active. If you do not receive the error message that is
mentioned in the "Symptoms" section, the level was changed so that the problem
is reported as a warning (yellow) and not an error (red).


RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English-languare version of this fix should have the following file
attributes or later:

  Date      Time     Size    File name     Platform
  -------------------------------------------------
  10/11/00  2:55 PM  44,304  Perfctrs.dll  NT 4.0



STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

Additional query words: Perfctrs

======================================================================
Keywords          : kbenv 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400sp6 kbWinNTS400search kbWinNTS400 kbWinNTW400SP6a
Version           : :4.0,4.0 SP6a
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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