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Q275489: SMS: SMS 2.0 SP2 Administrator Console Hangs on WIN 2K Server

Article: Q275489
Product(s): Microsoft Systems Management Server
Version(s): 2.0
Operating System(s): 
Keyword(s): kb3rdparty kbtool kbsms200
Last Modified: 20-JAN-2001

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The information in this article applies to:

- Microsoft Systems Management Server version 2.0 
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SYMPTOMS
========

On some Dell computers that are running Microsoft Windows 2000 Server, and
Microsoft Systems Management Server (SMS) Service Pack 2, the SMS Administrator
Console may stop responding (hang) when you are trying to expand the Site
Hierarchy.

CAUSE
=====

The Dell Version Assistant modifies the default Distributed Component Object
Model (DCOM) user-access permissions to include the currently logged-on user.
This may cause the SMS Administrator Console to stop responding (hang).

WORKAROUND
==========

To work around this behavior, remove the logged-on user account from Default
Access Permissions in the DCOM Configuration utility. To do so, follow these
steps:

1. Click Start, click Run, type "dcomcnfg.exe" (without the quotation marks),
  and then click OK.

2. Click Default Security, and then click Default Access Permissions.

3. Click Edit Default. This tab should be blank. If it is not blank, remove the
  user name that was added by the Dell Version Assistant.

Additional query words: prodsms dcomcnfg dcomcnfg.exe hang sms sp2

======================================================================
Keywords          : kb3rdparty kbtool kbsms200 
Technology        : kbSMSSearch kbSMS200
Version           : :2.0
Issue type        : kbprb

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