KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q274601: XADM: Mailbox Manager Does Not Detect Hidden Mailboxes

Article: Q274601
Product(s): Microsoft Exchange
Version(s): 5.5
Operating System(s): 
Keyword(s): 
Last Modified: 13-JUN-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------

SYMPTOMS
========

Mailbox Manager may not detect hidden mailboxes. For example, when you start the
Microsoft Exchange Server Administrator program, open the properties for Mailbox
Manager, click Policies, click Recipients, and then click Excluded Mailboxes, a
list of mailboxes are displayed. When you click mailboxes in this list, Mailbox
Manager does not process them. However, hidden mailboxes are not displayed in
this list.

CAUSE
=====

This issue can occur if Lightweight Directory Access Protocol (LDAP) is
disabled.

RESOLUTION
==========

To resolve this issue, enable LDAP.

MORE INFORMATION
================

Mailbox Manager uses LDAP to query the directory to build the list of
recipients. If LDAP is disabled, Mailbox Manager cannot resolve hidden
mailboxes.

Additional query words:

======================================================================
Keywords          :  
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : :5.5
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.