KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q274471: MSN Explorer Setup Does Not Recognize Installed Internet Explore

Article: Q274471
Product(s): The Microsoft Network
Version(s): 5,6.0,6.1
Operating System(s): 
Keyword(s): 
Last Modified: 17-JUN-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- The Microsoft Network versions 6.0, 6.1 
- the operating system: Microsoft Windows 95 
- Microsoft Internet Explorer version 5 for Windows 95 
- Microsoft Internet Explorer version 5 for Windows 98 
-------------------------------------------------------------------------------

SYMPTOMS
========

When attempting to install MSN Explorer Preview 2 from the Internet, it prompts
you to download Internet Explorer 5 when it is already installed.

CAUSE
=====

MSN Explorer will not recognize a beta release of Internet Explorer as a full
version. As MSN Explorer is downloading, it reads the machine as not having
Internet Explorer. Instead of a 5 MB download of MSN Explorer only, it will
attempt a 17 - 24 MB download of MSN Explorer and Internet Explorer.

RESOLUTION
==========

You must install a complete version of the most recent version of Internet
Explorer. There are two ways you can do this.

- You can allow MSN Explorer to download and install Internet Explorer.
  However, it is not a "smart" download. A smart download will, if interrupted,
  start again from where it was stopped. If the MSN Explorer download of
  Internet Explorer is interrupted, you will need to start the download process
  again from the start.

- It is recommended that you cancel the MSN Explorer download and get a smart
  download of the latest version of Internet Explorer from the Microsoft Web
  site. Go to:

  http://www.windowsupdate.com

  1. Click Product Updates.
     The program will read your machine and offer you various updates.

  2. Select Internet Explorer, clear any other checkboxes (you can come back to
     these later if you wish), and then click Download.

  3. Confirm that you are about to download Internet Explorer and click
     Download Now.

  4. Follow any other instructions you are given.

After Internet Explorer has been installed, download and install MSN Explorer. Go
to:

  http://preview.msn.com/

MORE INFORMATION
================


Additional query words: kbimu MSN Explorer

======================================================================
Keywords          :  
Technology        : kbOSWin95 kbIEsearch kbOSWinSearch kbMSNSearch kbIE95Search kbIE500Search kbZNotKeyword3 kbIE98Search kbIE500Win95 kbIE500Win98 kbMSN600 kbMSN610
Version           : :5,6.0,6.1
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.