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Q274466: MSN Explorer Dial Up Networking (DUN 1.4) Setup May Fail To Inst

Article: Q274466
Product(s): The Microsoft Network
Version(s): 6.0,6.1
Operating System(s): 
Keyword(s): 
Last Modified: 15-JUN-2001

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The information in this article applies to:

- The Microsoft Network versions 6.0, 6.1 
- the operating system: Microsoft Windows 95 
- the operating system: Microsoft Windows 98 
- the operating system: Microsoft Windows 98 Second Edition 
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SYMPTOMS
========

Unable to connect to the internet once MSN Explorer is installed.

CAUSE
=====

MSN Explorer Dial Up Networking (DUN 1.4) setup fails to install TCP/IP if it is
not already installed.

Dialup Networking will only upgrade components already installed on the computer.
If TCP/IP is not added prior to the install of DUN 1.4 it will have to be added.

RESOLUTION
==========

Add TCP/IP to Dialup Networking

1. Click Start, point to Settings and click Control Panel.

2. Double-click Network and click Add.

3. Click Protocol, and then click Add.

4. Under Manufacturers click Microsoft, under Network Protocols click TCP/IP,
  and then click OK.

MORE INFORMATION
================


Additional query words: kbimu MSN Explorer

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Keywords          :  
Technology        : kbOSWin98 kbOSWin95 kbOSWin98SE kbOSWinSearch kbMSNSearch kbMSN600 kbMSN610
Version           : :6.0,6.1
Issue type        : kbprb

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