Q274429: Microsoft Reader: How to Troubleshoot Display Issues
Article: Q274429
Product(s): Microsoft Home Multimedia Titles
Version(s): 1.5
Operating System(s):
Keyword(s): kbdisplay kbtshoot kbimu
Last Modified: 24-JAN-2002
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The information in this article applies to:
- Microsoft Reader, version 1.5
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SUMMARY
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This article describes how to troubleshoot display issues with Microsoft Reader
for desktop or laptop computers.
MORE INFORMATION
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To troubleshoot display issues with Microsoft Reader, use the following methods
in the order in which they are presented.
Adjust the Microsoft Windows Display Settings
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To adjust the Windows display settings, use the appropriate method for your
version of Windows.
Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows Millennium Edition (Me):
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Display.
3. Click the Settings tab.
4. Move the "Desktop area" or "Screen area" slider to the "800 by 600 pixels"
setting.
5. In the "Color palette" or Colors box, click High Color (16 bit).
6. Click OK.
7. If you are prompted to restart the computer, click Yes.
If the issue continues to occur, proceed to the "Adjust the ClearType Text
Settings in Microsoft Reader" method.
Microsoft Windows 2000:
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Display.
3. Click the Settings tab.
4. Move the Screen area slider to the "800 by 600 pixels" setting.
5. In the Colors box, click High Color (16 bit), and then click Apply.
6. Click OK, and then click Yes.
7. Click OK, and then close Control Panel.
If the issue continues to occur, proceed to the "Adjust the ClearType Text
Settings in Microsoft Reader" method.
Microsoft Windows NT 4.0:
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Display.
3. Click the Settings tab.
4. Move the "Desktop area" slider to the "800 x 600 pixels" setting.
5. In the "Color palette" box, click "65536 colors", and then click Test.
6. Click OK, and then click Yes.
7. Click OK, and then close Control Panel.
If the issue continues to occur, proceed to the next method.
Adjust the ClearType Text Settings in Microsoft Reader
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To adjust the ClearType text settings in Microsoft Reader:
1. Start Microsoft Reader.
2. Click Guidebook at the bottom of the screen.
3. On the Microsoft Reader Guidebook cover page, click Quick Settings.
4. Click Adjust ClearType.
5. Follow the instructions on the screen to adjust the ClearType text settings.
If the issue continues to occur, proceed to the next method.
Obtain and Install an Updated Video Driver
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Contact the manufacturer of your video adapter to inquire about how to obtain and
install the latest version of the video driver for your video adapter.
For information about how to contact the manufacturer of your video adapter,
click the appropriate article number below to view the article in the Microsoft
Knowledge Base:
Q65416 Hardware and Software Third-Party Vendor Contact List, A-K
Q60781 Hardware and Software Third-Party Vendor Contact List, L-P
Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
If the issue continues to occur, proceed to the next method.
Reduce the Graphics Hardware Acceleration Setting
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To reduce the graphics Hardware Acceleration setting for Windows 95/98 or Windows
Me:
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click System.
3. On the Performance tab, click Graphics.
4. Move the "Hardware acceleration" slider until it is one notch to the right of
None (the Basic acceleration setting).
5. Click OK, and then click Close.
6. When you are prompted to restart your computer, do so.
If you are unable to restart your computer successfully, restart the computer
in Safe mode, and then restore the original Hardware Acceleration setting. To
do this:
a. Restart the computer.
b. If your computer is running Windows 98 or Windows Me, press and hold down
the CTRL key when you see the "Starting Windows 98" or "Starting Windows
Me" message on the screen.
If your computer is running Windows 95, press F8 when you see the "Starting
Windows 95" message on the screen.
c. On the Windows Startup menu, select Safe Mode.
d. Repeat steps 1 through 6, moving the "Hardware acceleration" slider back
to its original position in step 4.
Additional query words: 1.50 msreader clear type face fonts characters video lit ebook
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Keywords : kbdisplay kbtshoot kbimu
Technology : kbReaderSearch kbReader150
Version : :1.5
Issue type : kbhowto
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