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Q274398: MSN Companion Entries Missing in Address Book

Article: Q274398
Product(s): The Microsoft Network
Version(s): 1.0
Operating System(s): 
Keyword(s): 
Last Modified: 12-NOV-2001

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The information in this article applies to:

- MSN Companion, version 1.0 
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SYMPTOMS
========

Symptoms include the following:

- When the user goes to the Address Book, addresses that were previously
  inputted are missing.

- When the user tries to re-type some of the missing addresses, an error
  message appears stating that the address already exists.

CAUSE
=====

This issue is caused by the MSN Companion address caching system.

RESOLUTION
==========

1. Have the user unplug the device, and then plug it back in.

2. After the device starts up again, the problem should be resolved.

Note: You can also have the user wait until the next day and try again, but
unplugging and restarting is preferred.

STATUS
======

Microsoft has confirmed this to be a problem in MSN Companion Version#1.0.

MORE INFORMATION
================


Additional query words: kbimu

======================================================================
Keywords          :  
Technology        : _IKkbbogus kbMSNSearch kbMSNCompanion
Version           : :1.0
Issue type        : kbprb kbinfo

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