KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q274268: Network Adapters Do Not Appear in Drop-Down List

Article: Q274268
Product(s): Microsoft SNA Server
Version(s): 4.0 SP3
Operating System(s): 
Keyword(s): kbsna400sp3 kbSNA400sp4fix kbSNA400PreSP4fix kbhis2000kbbuglist kbfixlist
Last Modified: 08-MAY-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft SNA Server, version 4.0 SP3 
- Microsoft Host Integration Server 2000 
-------------------------------------------------------------------------------

SYMPTOMS
========

The drop-down list box for network adapters may be empty when you configure the
802.2 DLC Link Service. This can occur after you upgrade Microsoft Windows NT to
Microsoft Windows 2000 or after you install SNA 4.0 SP3 or Host Integration
Server 2000 on Microsoft Windows 2000.


CAUSE
=====

Enumeration of DLC bound adapters terminates when an empty key is encountered.

RESOLUTION
==========

SNA Server 4.0:

To resolve this problem, obtain the latest service pack for SNA Server 4.0. For
additional information on how to obtain the latest service pack, click the
article number below to view the article in the Microsoft Knowledge Base:

  Q215838 How to Obtain the Latest SNA Server Version 4.0 Service Pack


NOTE: Because of file dependencies, the most recent fix that contains the above
files may also contain additional files.


Host Integration Server 2000:

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Microsoft Host Integration Server 2000 service pack that contains
this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

+-------------------------------+
| File Name  | Date     | Time  | 
+-------------------------------+
| 802CFG.dll | 09/18/00 | 17:38 | 
+-------------------------------+

NOTE: Because of file dependencies, the most recent fix that contains the above
files may also contain additional files.



STATUS
======

Microsoft has confirmed this to be a problem in SNA Server version 4.0 and Host
Integration Server 2000.

Additional query words: adapter SNA network dropdown drop down link service DLC 802.2 8022

======================================================================
Keywords          : kbsna400sp3 kbSNA400sp4fix kbSNA400PreSP4fix kbhis2000 kbbuglist kbfixlist
Technology        : kbAudDeveloper kbSNAServSearch kbHostIntegServ2000 kbSNAServ400SP3
Version           : :4.0 SP3
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.