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Q274151: Computer Hangs When You Dismount an NTFS Volume

Article: Q274151
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kbenv kbtool kbWinNT400PreSP7Fix
Last Modified: 20-MAY-2002

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The information in this article applies to:

- Microsoft Windows NT Server, Enterprise Edition version 4.0 
- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Workstation version 4.0 
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SYMPTOMS
========

After you dismount an NTFS volume, your computer may become unresponsive, or it
may stop responding (hang).

CAUSE
=====

This problem can occur if NTFS does not release the lock to the system bitmap
file-control block.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

  Date      Time                 Size     File name    Platform
  -------------------------------------------------------------
  11/03/00   8:32p               368,560  Ntfs.sys     x86
  11/03/00   8:30p               571,672  Ntfs.sys     Alpha



STATUS
======

Microsoft has confirmed this to be a problem in Windows NT 4.0.


Additional query words:

======================================================================
Keywords          : kbenv kbtool kbWinNT400PreSP7Fix 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400
Version           : :4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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