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Q274096: Multimedia Err Msg: Exception 01h in Module <Unknown>

Article: Q274096
Product(s): Microsoft Home Multimedia Titles
Version(s): 
Operating System(s): 
Keyword(s): kb3rdparty kberrmsg kbimu
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Encarta Encyclopedia Deluxe 2001 for Windows 
- Microsoft Encarta Language Learning French 
- Microsoft Encarta Language Learning Spanish 
- Microsoft Encarta Encyclopedia 2000 
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SYMPTOMS
========

When you attempt to install one of the programs that are listed at the beginning
of this article on a Hewlett-Packard computer, you may receive the following
error message:

  This program has performed an illegal operation and will be shut down.

When you click Details, you receive the following error message:

  <Program> caused an exception 01H in module <unknown> at
  0000:0042d3bc.
  Registers:
  EAX=00000000 CS=0028 EIP=0042d3bc EFLGS=00000297EBX=0042d3b1 SS=016f
  ESP=0067d9bc EBP=0067da08
  ECX=0067da30 DS=016f ESI=c0001350 FS=113f
  EDX=c17303b0 ES=016f EDI=000000cf GS=0000
  Bytes at CS:EIP:
  89 45 e8 eb 06 8b 45 e8 0f 23 d0 0f 01 4d ec 8b
  Stack dump:
  00400000 bffa084d 0067da08 0067d9dc 00000001 c17303b0 0067da30 00001010
  00400000 bffa084d 00000001 00001010 00000167 00000000 c00002ff 00008009

CAUSE
=====

This behavior can occur if the Hewlett-Packard FDC update is installed on the
computer.

RESOLUTION
==========

To resolve this issue, uninstall the FDC update:

1. Click Start, point to Settings, and then click Control Panel.

2. Double click Add/Remove Programs.

3. Click FDCMGR9x, and then click Add/Remove.

4. Click Yes, and then click "Yes to All".

5. Click OK. When you are prompted to restart the computer, do so.


MORE INFORMATION
================

The preceding instructions have been approved for use by Hewlett-Packard
Technical Support. If you have any questions regarding the use or removal of the
FDC patch, please direct your questions to Hewlett Packard support at (800)
742-9729.

The third-party products that are discussed in this article are manufactured by
companies that are independent of Microsoft. Microsoft makes no warranty,
implied or otherwise, regarding the performance or reliability of these
products.

Microsoft provides third-party contact information to help you find technical
support. This contact information may change without notice. Microsoft does not
guarantee the accuracy of this third-party contact information.

Additional query words: multi multi-media media mm ee2001 ellf ells hewlett packard hp

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Keywords          : kb3rdparty kberrmsg kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbHLangSpanish kbEncartaEncycSearch kbHLangFrench kbEncartaEnCyc2000
Version           : :
Issue type        : kbprb

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