KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q273853: Installing SMS Admin Console on Secondary Site Impacts Hotfix

Article: Q273853
Product(s): Microsoft Systems Management Server
Version(s): 2.0,2.0 SP1
Operating System(s): 
Keyword(s): kbsms200
Last Modified: 11-JUN-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Systems Management Server versions 2.0, 2.0 SP1 
-------------------------------------------------------------------------------

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

  Q256986 Description of the Microsoft Windows Registry

SYMPTOMS
========

If you install the Systems Management Server (SMS) Administrator console, on a
secondary site server, you can prevent successful hotfix installations on that
secondary site server.

You will see lines in the installation log for the hotfix, similar to the
following example:

  *** Installation Started 9/8/00 9:29:28 ***
  Title: Service Update
  Source: \\scfsms1\hotfix\Q252717\Q252717.EXE
  File Overwrite: E:\SMS\LOGS\Q252717r.txt
  File Overwrite: E:\SMS\LOGS\Q252717p.txt
  File Overwrite: E:\SMS\LOGS\Q252717q.txt
  User Rights: Admin

The text files get updated, but the hotfix binaries do not.

CAUSE
=====

This problem occurs because the installation of the Systems Management Server
Administrator console changes a registry value critical to the hotfix
application. This registry key is:

  HKLM/SOFTWARE/MICROSOFT/SMS/SETUP/TYPE

The Type value should be either 0x1 for a primary Site, or 0x2 for a secondary
site. The Administrator console installation process on a secondary site may
change this to a greater value, such as 0x6. The hotfix installation checks the
Type value for a value of 0x1 (primary site), or 0x2 (secondary site), to verify
that the installation is occurring on a site server. Because the value has been
modified to a greater value, the installation fails.

RESOLUTION
==========

WARNING: If you use Registry Editor incorrectly, you may cause serious problems
that may require you to reinstall your operating system. Microsoft cannot
guarantee that you can solve problems that result from using Registry Editor
incorrectly. Use Registry Editor at your own risk.

You can resolve this problem by changing the value back to the correct value of
2, and then running the hotfix application again.

Note: This behavior does not occur with the SMS Service Pack 2 hotfixes.

Additional query words: prodsms

======================================================================
Keywords          : kbsms200 
Technology        : kbSMSSearch kbSMS200 kbSMS200SP1
Version           : :2.0,2.0 SP1
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.