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Q273825: SMS: Remote.exe Generates Access Violation When Selecting Help

Article: Q273825
Product(s): Microsoft Systems Management Server
Version(s): 2.0,2.0 SP1,2.0 SP2,2.0 SP3
Operating System(s): 
Keyword(s): kbsms200bug kbsms200preSP3
Last Modified: 26-MAY-2001

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The information in this article applies to:

- Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2, 2.0 SP3 
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SYMPTOMS
========

With Systems Management Server 2.0 (SMS), when remote controlling a workstation,
an access violation (Drwatson.exe) may occur, which is caused by Remote.exe, and
you may receive an error message similar to this one:

  An application error has occurred and an application error log is generated.
  Remote.exe
  Exception: Access Violation (0xc0000005), Address: <Mem Address>

CAUSE
=====

This problem can occur when you try to open SMS Help from the Quick Viewer
window of the Remote Control session.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

Additional query words:

======================================================================
Keywords          : kbsms200bug kbsms200preSP3 
Technology        : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2 kbSMS200SP3
Version           : :2.0,2.0 SP1,2.0 SP2,2.0 SP3
Issue type        : kbbug
Solution Type     : kbnofix

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