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Q273595: ELL: Setup Hangs While Installing Speech Recognition Software

Article: Q273595
Product(s): Microsoft Home Multimedia Titles
Version(s): 
Operating System(s): 
Keyword(s): kbsetup kbimu
Last Modified: 09-MAY-2002

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The information in this article applies to:

- Microsoft Encarta Language Learning French 
- Microsoft Encarta Language Learning French Deluxe 
- Microsoft Encarta Language Learning Spanish 
- Microsoft Encarta Language Learning Spanish Deluxe 
- Microsoft SideWinder Game Voice 
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SYMPTOMS
========

When you install one of the Microsoft Encarta Language Learning programs listed
at the beginning of this article, the installation program may stop responding
(hang) when Setup attempts to install the speech recognition software.

CAUSE
=====

This behavior can occur if the Microsoft Sidewinder Game Voice software or other
speech recognition software is installed on the computer.

RESOLUTION
==========

To resolve this issue, use the following methods in the order in which they are
presented.

Uninstall the Microsoft SideWinder Game Voice Software
------------------------------------------------------

To uninstall the SideWinder Game Voice software:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. Click the Install/Uninstall tab.

4. Click Microsoft SideWinder GameVoice, and then click Add/Remove.

5. Follow the instructions on the screen to uninstall the SideWinder Game Voice
  software.

6. Close all open windows on the desktop.

7. Disconnect the SideWinder Game Voice hardware from the Universal Serial Bus
  (USB) port in the computer.

Uninstall Other Speech Recognition Software
-------------------------------------------

Uninstall any other speech recognition software that may be installed on the
computer. Other speech recognition software that you may need to uninstall
includes but is not limited to the following programs:

- Any Language Learning Software

- Dragon Naturally Speaking

- IBM ViaVoice

When you have uninstalled the SideWinder Game Voice and all other speech
recognition software, restart the computer, and then install the Encarta
Language Learning program again.

Additional query words: multi multi-media media mm ellf ells side winder swgv hangs freeze lock

======================================================================
Keywords          : kbsetup kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbMSHardwareSearch kbEncartaSearch kbHLangSpanish kbHLangFrench
Version           : :
Issue type        : kbprb

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