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Q273500: Encarta 2000: Program Installs/Runs Slowly on System w/ Sony DVD

Article: Q273500
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:1.0; :
Operating System(s): 
Keyword(s): kbsetup kbimu
Last Modified: 12-NOV-2001

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The information in this article applies to:

- Microsoft Encarta Africana 2000 
- Microsoft Encarta Encyclopedia 2000 
- Microsoft Encarta Reference Suite 2000 
- Microsoft Encarta Interactive World Atlas 2000 
- Microsoft Encarta World English Dictionary, version 1.0 
- Microsoft Works Suite 2000 
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SYMPTOMS
========

When you use any of the Microsoft Encarta 2000 programs listed at the beginning
of this article, you may experience the following symptoms:

- The program may install more slowly than expected.

- The program may run more slowly than expected and may appear to stop
  responding (hang).

- When you use Encarta World Atlas, the Map section may not build on the
  screen.

CAUSE
=====

This behavior can occur if you have a Sony DVD-ROM drive installed in your
computer and either one of the following video adapters:

- ATI Rage IIc

- STB Sprint 32 PCI

RESOLUTION
==========

To resolve this issue, either replace the video adapter or replace the DVD-ROM
drive.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

MORE INFORMATION
================

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: ea2000 ee2000 ers2000 ewed ewa

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Keywords          : kbsetup kbimu 
Technology        : kbHomeProdSearch kbWorksSearch _IKkbbogus kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbWorks2000 kbEncartaEnCyc2000 kbEncartaAfricana2000 kbEncartaReference2000 kbEncartaWorldAtlas2000 kbEncartaWorldEngDict
Version           : WINDOWS:1.0; :
Issue type        : kbprb

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