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Q273488: Reader Err Msg: You Are Attempting to Connect to an Invalid…

Article: Q273488
Product(s): Microsoft Home Multimedia Titles
Version(s): 1.0,1.5
Operating System(s): 
Keyword(s): kberrmsg kbsetup kbimu
Last Modified: 22-JAN-2002

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The information in this article applies to:

- Microsoft Reader, version 1.5 
- Microsoft Reader for the Pocket PC, version 1.0 
- Microsoft Reader version 2.0 
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SYMPTOMS
========

When you start one of the programs listed at the beginning of this article, you
may receive the following error message even after you use the Reader Repair
feature:

  You are attempting to connect to an invalid Activation site. Please run
  Microsoft Reader setup again to correct this problem. You can download a new
  copy of the Microsoft Reader from http://www.microsoft.com/reader/.

CAUSE
=====

This behavior can occur if there is a problem with the Bookstore registry
entries.

The Reader Repair feature that is included with Microsoft Reader does not restore
the default Bookstore registry entries.

RESOLUTION
==========

To resolve this issue do one of the following methods:

Uninstall and Reinstall Microsoft Reader

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. Click Microsoft Reader in the list of currently installed programs, and then
  click Add/Remove.

4. Follow the instructions on the screen to uninstall Microsoft Reader.

5. Reinstall Microsoft Reader from the following Microsoft Web site:

  http://www.microsoft.com/reader

Upgrade to Microsoft Reader 2.0

To upgrade to Microsoft Reader 2.0, download the latest version from the
following website:

  http://www.microsoft.com/reader

If you can not upgrade Microsoft Reader on your handheld device, contact your
hardware manufacturer for support.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

MORE INFORMATION
================

For additional information about how to activate Microsoft Reader, click the
article number below to view the article in the Microsoft Knowledge Base:

  Q271289 Microsoft Reader Error Message: Activation Error

Additional query words: 1.00 1.50 msreader option

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Keywords          : kberrmsg kbsetup kbimu 
Technology        : kbOSWinCE kbReaderSearch kbPocketSearch kbReader150 kbPocketReader100 kbReader200
Version           : :1.0,1.5
Issue type        : kbprb

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