KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q272568: Event ID 2019/2020 or "Insufficient System Resources" on DC

Article: Q272568
Product(s): Microsoft Windows NT
Version(s): 2000,4.0
Operating System(s): 
Keyword(s): kb3rdparty kberrmsg
Last Modified: 09-AUG-2002

Norton Antivirus 5.0

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Server version 4.0, Terminal Server Edition 
- Microsoft Windows 2000 Server 
- Microsoft Windows 2000 Advanced Server 
-------------------------------------------------------------------------------

SYMPTOMS
========

You may experience one or more of the following:

- Your server may lose network connectivity with its clients and report the
  following errors in the event log:

  Event ID: 2020
  Source: Srv
  Description: The server was unable to allocate from the system paged pool
  because the pool was empty.

  -or-

  Event ID: 2019
  Source: Srv
  Description: The server was unable to allocate from the system nonpaged pool
  because the pool was empty.

- Your server may stop accepting new user connections through Terminal
  Services. When the user tries to log on to the server that is running
  Terminal Services, the following error message appears:

  User Environment
  Windows cannot logon you because the profile cannot be loaded. Contact your
  network administrator.
  DETAIL - Insufficient system resources exist to complete the requested
  service.

  After this error message appears, the user is disconnected from the Terminal
  Services server.

- You receive the following error message when you log on locally to the
  server:

  User Environment
  Windows cannot logon you because the profile cannot be loaded. Contact your
  network administrator.
  DETAIL - Insufficient system resources exist to complete the requested
  service.

  Note that you may be allowed to get to the Windows desktop but you cannot work
  normally because the server is running out of memory.

All of these symptoms are alleviated if you restart the server.

CAUSE
=====

This behavior can occur if Microsoft Windows 2000 domain controllers run
Symantec's Norton AntiVirus Corporate Edition software, versions 7.00, 7.01,
7.02, or 7.03.

RESOLUTION
==========

This issue has been addressed in release 10.3.1.13 of the SymEvent driver. The
latest SymEvent driver can be obtained from:

  http://www.symantec.com/techsupp/files/symevnt/symevnt.html

The third-party products that are discussed in this article are manufactured by
companies that are independent of Microsoft. Microsoft makes no warranty,
implied or otherwise, regarding the performance or reliability of these
products.


Additional query words: Event 2020 2019 memory leak paged pool nonpaged NAV symantec norton antivirus

======================================================================
Keywords          : kb3rdparty kberrmsg 
Technology        : kbWinNTsearch kbWinNT400search kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Serv kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbwin2000ServSearch kbwin2000Search kbWinAdvServSearch
Version           : :2000,4.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.