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Q272559: XADM: Information Store Crashes When You Save a Complex View

Article: Q272559
Product(s): Microsoft Exchange
Version(s): 5.5
Operating System(s): 
Keyword(s): exc55 kbExchange550sp4Fix
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

The information store (Store.exe) may stop responding (crash) with an access
violation when you save a complex folder view, and you receive the following
error message:

  store.exe - Application Error
  "The instruction at "0x00386620" referenced memory at "0x00000000".
  The memory could not be "read".

The following event is written in the Application log in Event Viewer:

Event ID: 4096
Source:Dr.Watson
Description
The application, exe\store.dbg, generated an application error The error occurred
on 10/24/2000 @ 9:41:42.854 The exception generated was c0000005 at address
0x00386620 (no symbols)

CAUSE
=====

The information store does not calculate the size of the index buffer for the
view correctly.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For additional information, please see the following article in the
Microsoft Knowledge Base:

  Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack




STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 4.


Additional query words: X5 107698 STORE!JIDX EcAddCondColumn

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Keywords          : exc55 kbExchange550sp4Fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : :5.5
Issue type        : kbbug
Solution Type     : kbfix

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