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Q272497: "Stop 0x0000001E" in Win32k.sys

Article: Q272497
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kbWinNT400PreSP7Fix
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

You may receive an error message on a blue screen. The error message has the
following parameters:

  0x0000001e (0xc0000005, 0xa001d4dc, 0x00000000, 0x00000014)

CAUSE
=====

The Windows NT 4.0 Win32k.sys system file is attempting to access a null
pointer.


RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

  Date       Time       Size       File name   Platform
  -----------------------------------------------------
  9/13/2000  4:06:25PM    166,160  Gdi32.dll   Intel
  9/13/2000  4:06:23PM    326,416  User32.dll  Intel
  9/13/2000  4:06:33PM  1,254,480  Win32k.sys  Intel
  9/13/2000  4:06:30PM    175,376  Winsrv.dll  Intel



STATUS
======

Microsoft has confirmed this to be a problem in Windows NT 4.0.

Additional query words: bugcheck

======================================================================
Keywords          : kbWinNT400PreSP7Fix 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : :4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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