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Q272297: Zone Error Message: You Do Not Have a <Game> Subscription…

Article: Q272297
Product(s): Microsoft Home Games
Version(s): 1.0
Operating System(s): 
Keyword(s): kberrmsg igz kbimu msgame
Last Modified: 11-JUN-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Asheron's Call, version 1.0 
- Microsoft Asheron's Call: Dark Majesty, version 1.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you click Play in the Asheron's Call lobby on Zone.com, you may receive the
following error message:

   - You do not have a Asheron's Call subscription. Click Subscription on the left
  side of the main Asheron's Call web page.

CAUSE
=====

This behavior can occur if one of the following conditions are true:

- You entered the wrong lobby.

- Your subscription to the game that you want to play has expired.

- You do not have a subscription to the game that you want to play.

- You used a .NET Passport or an MSN Nickname that does not have a subscription
  to the game that you want to play.

RESOLUTION
==========

Use the Correct Lobby
---------------------

Asheron's Call has two sets of lobbies. Please make sure you are going the
correct lobby for the subscription you have. These are located at:

Asheron's Call:

  http://zone.msn.com/asheronscall/minilaunch2.asp

Asheron's Call Dark Majesty:

  http://zone.msn.com/asheronscallxp/minilaunch2.asp

Renew Your Subscription
-----------------------

1. Go to the following Zone.com Web site:

  http://zone.msn.com/services/support.asp

2. If you need to, on the top of the page, click Sign In to sign in with a .NET
  Passport, and then click My Zone.

3. Under the Billing section, find the game that you want to play, and then
  click the Unsubscribe link to open the Billing Services window.

4. Click Submit.

5. Click Buy Subscription.

6. Follow the steps on the screen to renew your subscription to the game you
  want to play.

Obtain A Subscription
---------------------

1. Connect to the following Zone Web site:

  http://zone.msn.com

2. Click the Premium game that you want to play.

3. If you need to, on the top of the page, click Sign In to sign in with a .NET
  Passport.

4. In the left pane, click Subscription.

5. In the Game box, click the game that you want to play.

6. Click Submit.

7. Click Buy Subscription.

8. Click the type of subscription that you want to use.

9. Follow the instructions on the screen to subscribe to the game.

If you experience problems redeeming the coupon, click the following article
number to view the article(s) in the Microsoft Knowledge Base:

  Q245445 Asheron's Call Err Msg: The Subscription Coupon Number You Entered
  Has Already Been Redeemed

  Q259731 Asheron's Call Error Message: The Subscription Coupon Number You
  Entered Is Not Valid

Sign In With the Correct .NET Passport
--------------------------------------

1. Go to the following Zone.com Web site:

  http://zone.msn.com/services/support.asp

2. If you need to, on the top of the page, click Sign In to sign in with a .NET
  Passport, and then click My Zone.

3. Under the Billing section, find the game that you want to play, and then
  click the Unsubscribe link to open the subscription service window. If the
  Billing section is blank, repeat the previous steps and use a different .NET
  Passport, if possible.

4. Follow the steps on the screen to renew your subscription to the game you
  want to play.

Change Your MSN Nickname Currently Associated With Your .NET Passport
---------------------------------------------------------------------

1. Go to the following Zone.com Web site:

  http://zone.msn.com/services/support.asp

2. If you need to, on the top of the page, click Sign In to sign in with a .NET
  Passport, and then click My Zone.

3. Click Change Nickname.

4. Under "Reactivate a Nickname", if there is a list of previously associated
  MSN Nicknames please click one, and then click Yes.

5. Click My Zone, and then verify that the Billing section is populated with the
  game you want to play. If not, repeat the previous steps and select a
  different MSN Nickname, if available, from the list of previously associated
  MSN Nicknames.

Contact Billing Support
-----------------------

If you are still unable to resolve this issue, please contact Billing Support at
the following Zone.com web site for additional assistance:

  http://zone.msn.com/billing

Additional query words: 1.00 2.00 msngz igz ashcall fa2 fighterace asherons

======================================================================
Keywords          : kberrmsg igz kbimu msgame 
Technology        : kbHomeProdSearch _IKkbbogus kbGamesSearch kbMSNSearch kbAsheronSearch kbAsheron100 kbAsheronDarkMaj
Version           : :1.0
Issue type        : kbprb

=============================================================================

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