KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q272037: Encarta 2001 Err Msg: ENC2001 Caused an Invalid Page Fault…

Article: Q272037
Product(s): Microsoft Home Multimedia Titles
Version(s): 
Operating System(s): 
Keyword(s): kberrmsg kbimu
Last Modified: 07-JAN-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Encarta Encyclopedia Standard 2001 for Windows 
- Microsoft Encarta Encyclopedia Deluxe 2001 for Windows 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you click Register Online Now to attempt to register Microsoft Encarta
after you install the program, you may receive the following error message:

  ENC2001 caused an invalid page fault in module ENC2001.EXE.

CAUSE
=====

This behavior can occur if both of the following conditions are true:

- You click Register Online Now the first time that you start Encarta after you
  install it.

- The Encarta CD-ROM is not inserted in the CD-ROM drive.

RESOLUTION
==========

To resolve this issue, insert the Encarta CD-ROM into the CD-ROM drive, and then
follow the instructions on the screen to complete Online Registration.

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

Additional query words: multi multi-media media mm encarta2001

======================================================================
Keywords          : kberrmsg kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch
Version           : :
Issue type        : kbprb
Solution Type     : kbpending

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.