Q271725: Font Related Issues in Multimedia Products
Article: Q271725
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:1.0,1.5,99; :
Operating System(s):
Keyword(s): kbdisplay kbimu
Last Modified: 12-NOV-2001
-------------------------------------------------------------------------------
The information in this article applies to:
- Microsoft Bookshelf 99
- Microsoft Bookshelf 2000
- Microsoft Encarta Encyclopedia 99
- Microsoft Encarta Encyclopedia 2000
- Microsoft Encarta Encyclopedia Deluxe 2001 for Windows
- Microsoft Encarta Encyclopedia Standard 2001 for Windows
- Microsoft Encarta Reference Suite 99
- Microsoft Encarta Reference Suite 2000
- Microsoft Encarta Reference Suite 2001
- Microsoft Encarta Virtual Globe 99, version 1.0
- Microsoft Encarta Interactive World Atlas 2000
- Microsoft Encarta Interactive World Atlas 2001
- Microsoft Encarta World English Dictionary
- Microsoft Encarta World English Dictionary 2001
- Microsoft Graphics Studio Greetings 99
- Microsoft Graphics Studio Home Publishing 99
- Microsoft Greetings 2000
- Microsoft Greetings 2001
- Microsoft Home Publishing 2000
- Microsoft Home Publishing Express 2000
- Microsoft Image Composer, versions 1.0, 1.5
- Microsoft Picture It!, version 99
- Microsoft Picture It! 2000
- Microsoft Picture It! Express 2000
- Microsoft Picture It! Express 2001
- Microsoft Picture It! Photo Premium 2001
- Microsoft Picture It! Publishing 2001
-------------------------------------------------------------------------------
SYMPTOMS
========
When you use one of the programs listed at the beginning of this article, you
may experience any of the following symptoms:
- Fonts may not be displayed in the program.
- Fonts may be displayed as symbols in the program.
- Fonts may be distorted in the program.
CAUSE
=====
These behaviors can occur if any of the following conditions is true:
- Too many fonts are installed on the computer.
- One or more fonts are damaged.
- A font that is included with Microsoft Windows has been replaced by an
incompatible version of the font.
- The video driver that is installed on the computer is not working correctly.
- The program is using the Monotype Sorts font instead of the default font for
the program.
RESOLUTION
==========
To resolve these issues, use the following methods, in the order in which they
are presented.
After you perform each method, test to see if the issue is resolved. If the issue
continues to occur, proceed to the next method.
Reduce the Number of Fonts in the Fonts Folder to 700 or Fewer
--------------------------------------------------------------
To reduce the number of fonts in the Fonts folder:
1. Quit any programs that are running on your computer.
2. Create a new folder on the Microsoft Windows desktop.
To create a new folder, right-click a blank area on the Windows desktop, click
New, click Folder, type the name that you want, and then press ENTER.
3. Double-click the new folder to open it.
4. Click Start, click Run, type "fonts" (without the quotation marks) in the
Open box, and then click OK.
5. Right-click a blank area of the taskbar, and then click Tile Windows
Horizontally.
NOTE: The Fonts folder window and the window for the folder that you created
in step 2 should equally divide your screen.
6. Right-click and drag any font that is 3 kilobytes (KB) or less in size from
the Fonts folder to the folder that you created in step 2 of this procedure,
and then click "Move here".
To select multiple fonts, use one of the following methods:
- To select consecutive font files, click the first item, press and hold
down SHIFT, and then click the last item.
- To select font files that are not consecutive, press and hold down CTRL,
and then click each item.
7. Test to see if the issue is resolved. If the issue continues to occur, repeat
step 6, except drag the following fonts from the Fonts folder to the folder
that you created in step 2:
- Monotype Sorts
- Monotype Sorts 2
8. Test to see if the issue is resolved. If the issue still occurs, continue to
the next step.
9. Note the number of fonts that is displayed in the lower-left corner of the
Fonts folder window.
If the Fonts folder contains more than 700 fonts, repeat step 6 to drag
additional fonts from the Fonts folder until you reduce the number of fonts
in the Fonts folder to 700 or fewer.
NOTE: Before you drag additional fonts from the Fonts folder, attempt to
determine which fonts your Microsoft multimedia program uses so that you do not
move those fonts. To do this:
a. Insert the installation CD-ROM for the program into the CD-ROM drive while
holding down the SHIFT key to prevent the program from starting
automatically.
b. Click Start, point to Find, and then click "Files or Folders".
c. In the Named box, type "*.ttf" (without the quotation marks).
d. In the "Look in" box, click your CD-ROM drive, and then click Find Now.
10. Test to see if the issue is resolved. If the issue still occurs, repeat step
6, except drag the fonts that the Microsoft multimedia program uses, and
then uninstall and reinstall the program.
Reduce Graphics Hardware Acceleration in Windows
------------------------------------------------
To reduce graphics hardware acceleration in Windows:
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click System.
3. On the Performance tab, click Graphics.
4. Move the Hardware Acceleration slider until it is one notch to the right of
None (the Basic acceleration setting).
5. Click OK, and then click Close.
6. When you are prompted to restart the computer, click Yes.
If this resolves the issue, contact the manufacturer of your video adapter to
inquire about how to obtain and install the latest video driver for your video
adapter.
For information about how to contact your hardware manufacturer, click the
appropriate article number below to view the article in the Microsoft Knowledge
Base:
Q65416 Hardware and Software Third-Party Vendor Contact List, A-K
Q60781 Hardware and Software Third-Party Vendor Contact List, L-P
Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
To identify the manufacturer and model of your video adapter:
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click System.
3. In Microsoft Windows 95 or Microsoft Windows 98, click the Device Manager
tab.
In Microsoft Windows 2000, click the Hardware tab, and then click Device
Manager.
4. Click the plus sign (+) next to "Display adapters" to expand the branch.
5. Under the "Display adapters" branch, note the manufacturer and model of your
video adapter, and then click OK.
6. Close all open windows.
Additional query words: ee eiwa ewa ers ewed pip tshoot .fon
======================================================================
Keywords : kbdisplay kbimu
Technology : kbFrontPageSearch kbHomeProdSearch _IKkbbogus kbHomeMMsearch kbEncartaSearch kbGraphicsStGreet kbGraphicsStHome kbPictureItSearch kbBookshelfSearch kbImageCompSearch kbGraphicsStHomeSearch kbEncartaEncycSearch kbZNotKeyword3 kbImageComposer100 kbImageComposer150 kbBookShelf2000 kbBookShelf1999 kbEncartaEnCyc2000 kbEncartaEnCyc1999 kbEncartaReference99 kbEncartaReference2000 kbEncartaReference2001 kbEncartaVirtGlobe99 kbEncartaWorldAtlas2001 kbPictureIt99 kbEncartaWorldAtlas2000 kbEncartaWorldEngDict kbHomePubSearch kbEncartaWorldEngDict2001
Version : WINDOWS:1.0,1.5,99; :
Issue type : kbprb
=============================================================================
THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.
Copyright Microsoft Corporation 1986-2002.