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Q271542: XADM: Directory Service Does Not Start with Event ID 1171

Article: Q271542
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): exc55 kbExchange550preSP4fix kbExchange550sp4Fix
Last Modified: 11-NOV-2000

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

The Exchange Server directory service may not start and the following event ID
1171 error message may be logged in the application event log:

  Event ID: 1171
  Source: MSExchangeDS
  Type: Error
  Category: Internal Processing

  Description:
  Exception e0010002 has occurred with parameters 9 and 2 (internal ID 30c043f).
  Contact Microsoft Technical Support for assistance.

CAUSE
=====

This issue can occur if a directory is restored from backup on a server (for
this example, server A) and the directory contains knowledge of a server in the
directory's site that has been deleted (for this example, server B).

After the tape restoration, when server A starts, server A attempts to
synchronize with the other servers in the site and determines that server B has
been deleted from the site, but server A maintains a reference to the deleted
server.


While server A is in this state (this state persists until server A runs the
knowledge consistency checker process), if server B is re-installed in the site
with the same name, another reference to server B is added to the directory on
server A (which results in two references to server B). This inconsistency may
prevent the directory service on server B from starting.


RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server 5.5.
For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack



STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 4.

Additional query words:

======================================================================
Keywords          : exc55 kbExchange550preSP4fix kbExchange550sp4Fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbbug
Solution Type     : kbfix

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