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Q271454: ELL French & Spanish Error Message: Unable to Find the CD-ROM

Article: Q271454
Product(s): Microsoft Home Multimedia Titles
Version(s): 
Operating System(s): 
Keyword(s): kberrmsg kbsetup kbimu
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Encarta Language Learning French 
- Microsoft Encarta Language Learning French Deluxe 
- Microsoft Encarta Language Learning Spanish 
- Microsoft Encarta Language Learning Spanish Deluxe 
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SYMPTOMS
========

When you attempt to start the Microsoft Encarta Language Learning programs
listed at the beginning of this article, you may receive the following error
message

  Unable to find the CD-ROM of Encarta <language> that was used at the
  time of installation. Please insert the corresponding installation disc in
  the CD-ROM drive.

where <language> represents the language of the Encarta Language Learning
program that you are attempting to run.

If you insert the Encarta Language Learning Installation & Resources CD-ROM
into the CD-ROM drive, Setup may start automatically although the Encarta
Language Learning program is already installed on the computer.

If you attempt to reinstall the Encarta Language Learning program without first
uninstalling the program, you may receive the following error message:

  Version Already Installed

CAUSE
=====

This behavior can occur if you remove Microsoft Encarta Reference Suite 2001
from your computer after you install the Encarta Language Learning program.

When you uninstall Encarta Reference Suite 2001, you remove shared files that the
Encarta Language Learning program needs to run.

NOTE: This issue only occurs when you uninstall Encarta Reference Suite 2001.

If you uninstall the component products of Encarta Reference Suite 2001 or a
stand-alone Encarta 2001 product, this issue does not occur.

RESOLUTION
==========

To resolve this issue, uninstall and then reinstall the Encarta Language
Learning program.

NOTE: Uninstalling the Encarta Language Learning program deletes all saved user
information such as saved scores.

You can back up this information before you uninstall the program and then
restore the information into the Encarta Language Learning program after you
reinstall the program. For additional information about how to back up saved
user information before you uninstall the Language Learning software, click the
article number below to view the article in the Microsoft Knowledge Base:

  Q270744 ELL: User Information is Not Saved When You Uninstall Language
  Learning Software

To uninstall and reinstall the Encarta Language Learning software:

1. Quit all programs that are running on your computer.

2. Click Start, point to Settings, and then click Control Panel.

3. Double-click Add/Remove Programs.

4. Click Encarta Language Learning French or Encarta Language Learning Spanish,
  and then click Add/Remove.

5. Click Automatic, and then click Next.

6. Click Finish.

To reinstall the Encarta Language Learning program, insert the Installation &
Resources CD-ROM into the CD-ROM drive and follow the instructions on the screen
to reinstall the program.

STATUS
======

Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article.

Additional query words: multi multi-media media mm ellf ells ers2001 delete remove

======================================================================
Keywords          : kberrmsg kbsetup kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbHLangSpanish kbHLangFrench
Version           : :
Issue type        : kbprb

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