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Q271308: Err Installing HIS 2000 on Windows 2000 Using Terminal Server

Article: Q271308
Product(s): Microsoft SNA Server
Version(s): ; WINDOWS:2000,2000 SP1
Operating System(s): 
Keyword(s): _IK kbsna
Last Modified: 28-OCT-2000

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The information in this article applies to:

- Microsoft Host Integration Server 2000 
- Microsoft Windows versions 2000, 2000 SP1 Server 
- Microsoft Windows versions 2000, 2000 SP1 Advanced Server 
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SYMPTOMS
========

When you run the Host Integration Server 2000 Setup.exe program on a computer
that is running Windows 2000 with Terminal Services enabled, you may receive the
following error message:

  A terminal server must be in install mode before you can install a program.
  When you use Add/Remove Programs in the Control Panel to install a program,
  this automatically puts a terminal server in install mode.

Note: If you install the server or client by running the package installation
(for example, HIServer.msi, HIClient.msi, or HIAdmin.msi), this error message
does not occur.

CAUSE
=====

This error message can occur under either one of the following circumstances:

- On a new installation of Windows 2000, you select Application Server Mode,
  which defaults to execute mode during Terminal Services setup.

- If you previously upgraded from Microsoft Windows Server 4.0 Terminal Server
  Edition, Terminal Services will automatically be put into Application Server
  mode, execute mode.

When you install HIS 2000 (or any application) on a computer that is running
Windows 2000 with Terminal Server enabled, Terminal Server must be in global
mode (also known as install mode) before you run Setup. For additional
information, click the article number below to view the article in the Microsoft
Knowledge Base:

  Q248340 Installing and Using Programs in Windows 2000 Terminal Services

RESOLUTION
==========

Use either one of the following methods to resolve this problem:

Method 1
--------

1. On the Start menu, click Run, type "cmd" (without the quotation marks), and
  then click OK.

2. Type the following command, and then press ENTER:

  "change user /install" (without the quotation marks)

3. Run Setup.exe again and complete the Host Integration Server 2000
  installation.

Method 2
--------

1. Open the Add/Remove Programs application by double-clicking the Add/Remove
  Programs icon in Control Panel or by clicking the link from the pop-up error
  message.

2. Click Add New Programs, and then click CD or Floppy.

3. Locate the Setup.exe file from the HIS 2000 CD, and then click Next. The
  Microsoft Host Integration Server 2000 menu appears and you can continue with
  your installation.

NOTE: To determine whether the server is in install mode or execute mode, type
the following at a command prompt:

  "change user /query" (without the quotation marks)

To return to execute mode, type the following at a command prompt:

  "change user /execute" (without the quotation marks)

NOTE: When a server is restarted, it automatically defaults to execute mode.

STATUS
======

This behavior is by design.

MORE INFORMATION
================

For additional information about installing SNA Server on Windows NT 4.0
Terminal Server or Windows 2000 Terminal Server, click the article number below
to view the article in the Microsoft Knowledge Base:

  Q271283 Install SNA Server or HIS 2000 on Windows Terminal Server

Additional query words:

======================================================================
Keywords          : _IK kbsna 
Technology        : kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Serv kbwin2000ServSearch kbwin2000Search kbAudDeveloper kbWinAdvServSearch kbHostIntegServ2000 kbWin2000AdvServSP1 kbwin2000ServSP1
Version           : :; WINDOWS:2000,2000 SP1
Issue type        : kbhowto

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