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Q271271: Microsoft Reader: Cannot Read eBook That You Purchased Online

Article: Q271271
Product(s): Microsoft Home Multimedia Titles
Version(s): 1.0
Operating System(s): 
Keyword(s): kbdisplay kberrmsg kbimu
Last Modified: 11-MAY-2001

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The information in this article applies to:

- Microsoft Reader for the Pocket PC, version 1.0 
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SYMPTOMS
========

When you open an eBook that you purchased online in Microsoft Reader for the
Pocket PC, you may experience either of the following symptoms:

- You can view the title page, but all other pages are blank.

- You receive an invalid format error message when you attempt to read beyond
  the first page.

You may also see an error message similar to the following:

  The following error occured. 0x80004005 (-2147467259) OKAY - fatal error
  occured.

CAUSE
=====

This issue occurs because Microsoft Reader for the Pocket PC does not support
the latest security technology for eBooks. The latest security innovations
prevent eBook piracy, and require server-based activation.

At this time, only Microsoft Reader version 1.5 for desktop and laptop computers
supports the latest security technology for eBooks.

RESOLUTION
==========

To resolve this issue, obtain a software update for Microsoft Reader for the
Pocket PC when a software update becomes available from Microsoft.

For information about software that is available for the Pocket PC, visit the
following Microsoft Web site:

  http://www.microsoft.com/pocketpc

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Reader for the Pocket
PC, version 1.0.

MORE INFORMATION
================

For additional information about how to resolve this issue when you attempt to
open a purchased eBook on a desktop computer, click the article number below to
view the article in the Microsoft Knowledge Base:

  Q271300 Microsoft Reader Error Message: Unhandled Exception 0xC0000005: AV

Additional query words: 1.00 reader msreader e-books pocketpc 024 secure

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Keywords          : kbdisplay kberrmsg kbimu 
Technology        : kbOSWinCE kbReaderSearch kbPocketSearch kbPocketReader100
Version           : :1.0
Issue type        : kbprb

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