Q270865: Microsoft Reader: Distorted Graphics or Text in the Program
Article: Q270865
Product(s): Microsoft Home Multimedia Titles
Version(s):
Operating System(s):
Keyword(s): kbdisplay kbenv kbimu
Last Modified: 31-JUL-2001
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The information in this article applies to:
- Microsoft Reader
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SYMPTOMS
========
When you run Microsoft Reader, you may experience one or both of the following
symptoms:
- Graphics and colors may appear distorted.
- Text may not be properly displayed.
CAUSE
=====
This behavior can occur if your Microsoft Windows display settings are
incorrect, or if the video driver for your video adapter is damaged or outdated.
RESOLUTION
==========
To resolve this issue, use the following methods in the order in which they are
presented.
Adjust the Microsoft Windows Display Settings
---------------------------------------------
To adjust the Windows display settings, use the appropriate method for your
version of Windows.
Microsoft Windows 95 or Microsoft Windows 98:
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Display.
3. Click the Settings tab.
4. Move the Desktop Area or Screen Area slider to the 800 x 600 pixels setting.
5. In the Color Palette or Colors box, click High Color (16 bit).
6. Click OK.
7. If you are prompted to restart the computer, click Yes.
Microsoft Windows NT 4.0:
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Display.
3. Click the Settings tab.
4. Move the Desktop Area slider to the 800 x 600 pixels setting.
5. In the Color Palette box, click "65536 colors", and then click Test.
6. Click OK, and then click Yes.
7. Click OK, and then close Control Panel.
If the issue continues to occur, proceed to the next method.
Obtain an Updated Video Driver
------------------------------
Contact the manufacturer of your video adapter for information about how to
obtain and install the latest version of the video driver for your video
adapter.
For information about how to contact your hardware manufacturer, click the
appropriate article number below to view the article in the Microsoft Knowledge
Base:
Q65416 Hardware and Software Third-Party Vendor Contact List, A-K
Q60781 Hardware and Software Third-Party Vendor Contact List, L-P
Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
If the issue continues to occur, proceed to the next method.
Adjust the ClearType Text Settings in Microsoft Reader
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To adjust the ClearType text Settings in Microsoft Reader:
1. Start Microsoft Reader.
2. Click Guidebook at the bottom of the screen.
3. Click Quick Settings on the cover page.
4. Click Adjust ClearType.
5. Follow the on screen instructions to adjust the ClearType text settings.
If the issue continues to occur, proceed to the next method.
Reduce the Graphics Hardware Acceleration
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To reduce the graphics hardware acceleration:
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click System.
3. On the Performance tab, click Graphics.
4. Move the "Hardware acceleration" slider until it is one notch to the right of
None (the Basic acceleration setting).
5. Click OK, and then click Close.
6. When you are prompted to restart your computer, do so.
If you are unable to restart your computer successfully:
a. Press and hold down the CTRL key when you see the "Starting Windows 98"
message (in Microsoft Windows 98) or press F8 when you see the "Starting
Windows 95" message (in Microsoft Windows 95) on the screen.
b. Select Safe Mode from the Startup menu.
c. Repeat steps 1 through 6, but in step 4 move the Hardware Acceleration
slider back to its original position.
Additional query words: 1.50 reader msreader ebook scrambled corrupt
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Keywords : kbdisplay kbenv kbimu
Technology : kbReaderSearch
Issue type : kbprb
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