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Q270775: Encarta 2001: Screen Flashes When You Play Video Clip

Article: Q270775
Product(s): Microsoft Home Multimedia Titles
Version(s): 
Operating System(s): 
Keyword(s): kbdisplay kbenv kbgraphic kbimu
Last Modified: 26-MAY-2001

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The information in this article applies to:

- Microsoft Encarta Africana, Third Edition 
- Microsoft Encarta Encyclopedia Deluxe 2001 for Windows 
- Microsoft Encarta Encyclopedia Standard 2001 for Windows 
- Microsoft Encarta Reference Suite 2001 
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SYMPTOMS
========

When you play a video clip in any of the programs listed at the beginning of
this article, the screen may flash while the video clip is playing.

CAUSE
=====

This behavior can occur if a video adapter that is based on the Mpact video chip
set is installed in your computer.

RESOLUTION
==========

To work around this issue, reduce the graphics hardware acceleration:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click System.

3. On the Performance tab, click Graphics.

4. Move the "Hardware acceleration" slider until it is one notch to the right of
  None (the Basic acceleration setting).

5. Click OK, and then click Close.

6. When you are prompted to restart your computer, do so.

  If you are unable to restart your computer successfully:

  a. Press and hold down the CTRL key when you see the "Starting Windows 98"
     message (in Microsoft Windows 98) or press F8 when you see the "Starting
     Windows 95" message (in Microsoft Windows 95) on the screen.

  b. Select Safe Mode from the Startup menu.

  c. Repeat steps 1 through 6 to restore your original graphics hardware
     acceleration setting.

MORE INFORMATION
================

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: multi multi-media media mm movie blink black screen blank

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Keywords          : kbdisplay kbenv kbgraphic kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaAfricana300 kbEncartaReference2001
Version           : :
Issue type        : kbprb

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