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Q270637: "Stop 1E" When Using the Japanese Version of IBM Netfinity

Article: Q270637
Product(s): Microsoft Windows NT
Version(s): 4.0 SP6,4.0 SP6a
Operating System(s): 
Keyword(s): kbWinNT400PreSP7Fix
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 SP6a 
- Microsoft Windows NT Server, Enterprise Edition version 4.0 SP6a 
- Microsoft Windows NT Server version 4.0 SP6, Terminal Server Edition 
- Microsoft Windows NT Workstation version 4.0 SP6a 
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SYMPTOMS
========

When you are running Windows NT 4.0 Server with Service Pack 6a (SP6a) and you
install the Japanese version of IBM Netfinity, you may receive the following
error message on a blue screen:

  Stop 0x000001E win32k!HmgDecrementShareReferenceCount(GreSelectFont)


RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

  Date        Time    Size       File name   Platform
  ---------------------------------------------------
  08/17/2000  08:43p    166,160  Gdi32.dll   Intel
  08/17/2000  08:44p    326,416  User32.dll  Intel
  08/21/2000  10:20p  1,254,544  Win32k.sys  Intel
  08/17/2000  08:44p    175,376  Winsrv.dll  Intel
  08/17/2000  08:42p    307,984  Gdi32.dll   Alpha
  08/17/2000  08:42p    577,808  User32.dll  Alpha
  08/21/2000  10:18p  2,054,832  Win32k.sys  Alpha
  08/17/2000  08:42p    314,128  Winsrv.dll  Alpha



STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

MORE INFORMATION
================

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.


Additional query words:

======================================================================
Keywords          : kbWinNT400PreSP7Fix 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTS400sp6 kbWinNTS400search kbNTTermServ400sp6 kbNTTermServSearch kbWinNTSEnt400SP6a kbWinNTW400SP6a
Version           : :4.0 SP6,4.0 SP6a
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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